Furniture Delivery Service Manager

Rainbows Hospice for Children and Young People; Loughborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local charity organization in Loughborough is seeking a Furniture Delivery Service Manager to oversee the collection and delivery of donated furniture. Responsibilities include managing logistics, leading a team, and engaging with the community. The ideal candidate has experience in customer service, driving a commercial van, and managing teams. This is a full-time position with a salary that reflects the role's responsibilities, alongside various employee benefits.

Benefits

Healthcare Cashback plan

27 days holiday plus bank holiday allowance

Contributory pension scheme

Qualifications

• Experience managing a customer-facing delivery service.
• Driving license required.
• Previous experience in a retail environment.

Responsibilities

• Manage the collection and delivery of donated furniture.
• Oversee daily operations and team management.
• Promote store within the local community.

Skills

Excellent customer service skills

Ability to recruit and train volunteers

Logistics management

Organizational skills

Communication skills

Problem-solving skills

Basic computer literacy

Ability to lift large items

Job description

Furniture Delivery Service Manager

The closing date is 01 December 2025

Are you experienced in managing furniture deliveries and looking for your next exciting challenge? Do you enjoy working in a team, solving problems, and making a real difference in your community? If so, we want to hear from you!

Main duties of the job

As part of our growth, we’re excited to be opening our first Rainbows Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we are now looking for a skilled Furniture Delivery Service Manager to oversee the collection and delivery of donated furniture and stock from customers homes and local businesses.

About us

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children, and young people living with life‑limiting conditions and terminal illnesses, as well as approximately 3,000 people, including families, siblings and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Job responsibilities

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN. Due to the requirements of this role, you will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire, therefore, a full driving licence is essential.

Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis.

Manage the collection and delivery of donated furniture and stock to support the store's sales and profit targets. Take responsibility for the company vans maintenance and ensure high‑quality customer service both on and off‑site. Support the store's daily operations as needed.

Some of the key responsibilities include (but are not limited to):

• Professionally deliver and collect furniture and stock
• Plan and organise collection and delivery schedules
• Line‑manage the Furniture Delivery Assistants and volunteers
• Generate stock through social media, adhering to Rainbows brand and values
• Collect and distribute corporate stock to retail locations
• Arrange van servicing and maintenance
• Report incidents and damage promptly
• Assess furniture condition and communicate with customers accordingly
• Promote and process Gift Aid donations
• Ensure correct loading and delivery of stock
• Assist with moving and displaying furniture to maximise sales
• Provide store cover during management absences
• Drive vehicles safely and professionally
• Engage with and promote the store within the local community
• Keep the van clean and tidy
• Perform PAT testing and furniture assembly as required (training provided)

Further responsibilities can be found by downloading the Job Description.

Essential Requirements

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore
• The ability to recruit, train and motivate volunteers
• Able to manage logistics of delivery service
• Good administrative and organisational skills with the ability to monitor and analyse delivery service
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks
• Effective communication skills verbal and written
• Excellent interpersonal skills
• Self‑motivated and able to work independently but flexibly as part of a team
• Good problem‑solving and decision‑making skills
• Able to implement agreed policies and procedures and ensure compliance
• Good planning and logistical skills
• Basic level of computer literacy
• Ability to prioritise and deal with conflicting work demands
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other retail roles
• Able to work within professional and confidential boundaries
• Friendly and approachable
• Physically fit and able to carry large bulky items (in line with Manual handling training)
• Driving licence
• Experience of driving a commercial van
• One team working together with fairness and respect
• People centred championing inclusivity, compassion and clarity
• Aim high adapting, learning and sharing our expertise
• Own it focused, committed and accountable
• Previous experience in a retail environment
• Experience of carrying and lifting furniture
• Experience of managing a customer‑facing delivery service
• Experience of managing a team

Benefits

• Eligibility to join blue light card discount scheme and Company Shop
• Healthcare Cashback plan
• Life Assurance
• 27 days holiday plus bank holiday allowance, but expectation to work bank holidays in this role
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, all staff away days, guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on [e-mail].

To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at [e-mail].

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service
• Good administrative and organisational skills with the ability to monitor and analyse delivery service
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
• Effective communication skills verbal and written.
• Excellent interpersonal skills.
• Self‑motivated and able to work independently but flexibly as part of a team.
• Good problem solving and decision‑making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other retail roles
• Able to work within professional and confidential boundaries.
• Friendly and approachable.
• Physically fit and able to carry large bulky items (in‑line with Manual handling training).
• Driving licence
• Experience of driving a commercial van
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.
• Previous experience in a retail environment
• Experience of carrying and lifting furniture
• Experience of managing a customer facing delivery service
• Experience of managing a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough