Furniture Delivery Service Manager

NHS; Loughborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A children's hospice organization in Loughborough seeks a Furniture Delivery Service Manager to oversee delivery and collection of donated furniture. This role involves managing a team, ensuring excellent customer service, and promoting community engagement. Candidates should have strong organizational skills and a valid driving license. Benefits include a contributory pension, healthcare cashback plan, and 27 days holiday plus bank holidays.

Benefits

Healthcare Cashback plan

Life Assurance

27 days holiday plus bank holiday allowance

Contributory pension scheme

Employee assistance programme

Qualifications

• Experience in managing logistics of delivery service.
• Strong attention to detail is required.
• Able to work flexible hours including holidays.

Responsibilities

• Deliver and collect furniture and stock professionally.
• Manage the Furniture Delivery Assistants and volunteers.
• Plan and organize delivery schedules.

Skills

Excellent customer service skills

Ability to manage logistics

Good administrative and organizational skills

Effective communication skills

Problem-solving and decision-making skills

Basic level of computer literacy

Education

Driving licence

Job description

Job Summary

Are you experienced in managing furniture deliveries and looking for your next exciting challenge? Do you enjoy working in a team, solving problems, and making a real difference in your community? If so, we want to hear from you!

Main Duties

As part of our growth, we are excited to be opening our first Rainbows Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we are now looking for a skilled Furniture Delivery Service Manager to oversee the collection and delivery of donated furniture and stock from customers' homes and local businesses.

About Us

Here at Rainbows Children's Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children and young people living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings and carers, across the East Midlands. Simply put, we are here to brighten short lives and support families, wherever they are.

Job Description

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN. You will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire; a full driving licence is essential. Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis.

Responsibilities

• Professionally deliver and collect furniture and stock.
• Plan and organise collection and delivery schedules.
• Line‑manage the Furniture Delivery Assistants and volunteers.
• Generate stock through social media, adhering to Rainbows brand and values.
• Collect and distribute corporate stock to retail locations.
• Arrange van servicing and maintenance.
• Report incidents and damage promptly.
• Assess furniture condition and communicate with customers accordingly.
• Promote and process Gift Aid donations.
• Ensure correct loading and delivery of stock.
• Assist with moving and displaying furniture to maximise sales.
• Provide store cover during management absences.
• Drive vehicles safely and professionally.
• Engage with and promote the store within the local community.
• Keep the van clean and tidy.
• Perform PAT testing and furniture assembly as required (training provided).

Essential Requirements

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and in‑store.
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service.
• Good administrative and organisational skills with the ability to monitor and analyse delivery service.
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
• Effective communication skills verbal and written.
• Excellent interpersonal skills.
• Self‑motivated and able to work independently but flexibly as part of a team.
• Good problem‑solving and decision‑making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good attention to detail.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other retail roles.
• Able to work within professional and confidential boundaries.
• Friendly and approachable.
• Physically fit and able to carry large bulky items (in line with Manual handling training).
• Driving licence.
• Experience of driving a commercial van.
• One Team – Working together with fairness and respect.
• People Centred – Championing inclusivity, compassion and clarity.
• Aim High – Adapting, learning and sharing our expertise.
• Own It – Focused, committed and accountable.

Desirable Requirements

• Previous experience in a retail environment.
• Experience of carrying and lifting furniture.
• Experience of managing a customer‑facing delivery service.
• Experience of managing a team.
• Experience of commercial van management.

Benefits

• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holiday allowance; expectation to work bank holidays.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, all staff away days, guest visitors.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Rainbows Hospice for Children and Young People
Rainbows Hospice, Lark Rise, Loughborough,
Loughborough
Leicestershire
LE11 2HS
Website: https://www.rainbows.co.uk

For further information about this role and its responsibilities or to discuss reasonable adjustments, please contact Ben Wright, Retail Area Manager.

To apply, click apply now to complete an online application form.