Funeral Services Co-ordinator

Central England Coop; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

OurCoop is the UK’s largest independent co-operative Society, operating nationwide with a network of care centres. The Funeral Services Co-ordinator will manage the fleeting diary and day-to-day operations, ensuring compassionate care for families and smooth funeral services.

You will work with the Funeral Operations Lead to develop colleagues, monitor budgets, and ensure paperwork and regulatory compliance across sites. Strong IT and organisational skills are essential.

Qualifications

• Strong communication and organisational skills required.
• Able to manage and prioritise time effectively.
• Competent with IT systems and applications.

Responsibilities

• Coordinate fleeting diary and day-to-day operations of allocated care centre(s).
• Ensure equipment is maintained and staff are trained to use it correctly.
• Prioritise safety and security procedures for colleagues, Members and clients.
• Perform daily safety and legal checks to ensure smooth operations.
• Complete paperwork related to care for people who have died (mortuary/register/ashes/identification).
• Manage stock of coffins and related materials.
• Support Funeral Operations Lead in skills development and training.
• Monitor budget and scorecard performance to meet targets.
• Audit work schedules to ensure full coverage and accurate pay.

Skills

Strong communication

Organisational skills

IT systems competence

Job description

What will you be doing?

Caring for families is at the heart of what we do.

Joining us as Funeral Services Co-ordinator, you’ll be coordinating the fleeting diary and day-to-day operations of allocated care centre(s).

You’ll help to ensure exceptional levels of care for people who have died, and the funeral service.

In this varied role, some of your responsibilities will include:

• Managing fleeting requirements as well as making sure the fleet is always clean and full
• Making sure all equipment is maintained and that colleagues are trained in how to use correctly
• Prioritising colleagues, Members, and client’s safety by ensuring that safety and security procedures are implemented and followed
• Daily safe and legal checks- helping to make sure our homes trade smoothly without risk
• Making sure all operational colleagues accurately complete all paperwork associated with care for people who have died (including mortuary register, ashes register, identification processes etc)
• Managing stock holding and order of coffins

• Working with the Funeral Operations Lead to support colleagues’ skills development and training
• Staying on top of the budget and scorecard performance- helping us meet our targets
• Audit work schedules to ensure full coverage and accurate pay for everyone.

Key to this role will be the strong relationships you build with your colleagues.

We treat every person as if they’re a member of our own family, and you’ll be an important part in providing our care.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

How will I know if I am right for this role?

We’re looking for your values and characteristics, not just your experience.

We need people who :

• Have strong communication and organisational skills
• Able to manage and prioritise their time well
• Are a problem solver by nature
• Can act as a role model for Society values
• Flexible and supportive; so, you can work closely with your colleagues and help each other with a wide range of duties

In addition, you will need to be competent with IT systems and applications.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. OurCoop and its family of businesses are trading names of Central England Co-operative Limited.

Why join us?

The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day.

As a co-operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make.

That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits. From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we're committed to helping our colleagues feel valued, supported and able to thrive.

Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you're at, we're here to help you achieve your personal and professional goals.

To learn more about our rewards and benefits, please visit Rewards and benefits - Central Coop