Funeral Service Specialist (Mobile)

Dignity Plc; Southall; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Up to 22 days annual leave + bank

Pension plan 4% match

Staff discounts via MyStaffShop

24/7 Employee Assistance Programme

On-site parking

Ongoing training and development

Apprenticeship opportunities

Job summary

Dignity Plc is seeking a Mobile Funeral Service Specialist to cover four North West London branches, including Southall, Heston, Isleworth and Slough. You’ll drive between branches weekly with a full UK driving licence, and provide compassionate, personal service to families in their time of need.

Your week will vary with location and demand, requiring empathy, strong communication, and the ability to adapt quickly to different teams and communities across North West London.

Qualifications

• Experience in customer-facing or advisory roles.
• Willingness to travel between branches.
• Ability to work weekends/bank holidays/on-call.

Responsibilities

• Be the first point of contact for families, in person, by phone or email.
• Arrange funerals meeting family wishes, cultural practices and legal requirements.
• Build relationships with suppliers, care homes and local community groups.
• Introduce wider services including funeral plans, probate, wills and memorials.
• Keep branches running smoothly: viewings, diaries, payments and funeral records.
• Drive between branches and support multiple locations as needed.
• Experience working directly with the public in a customer-facing or advisory role.
• Demonstrate warmth, empathy and resilience in sensitive situations.
• Maintain accurate paperwork and documentation.
• Adapt to working in different branches and teams, including some weekends.

Skills

Customer service

Empathy

Flexibility

Communication

Driving licence

Job description

Location: North West London. This is a mobile role covering four of our funeral homes, in Southall, Heston, Isleworth and Slough, driving between branches wherever you're needed most. A full UK driving licence is essential., As our mobile Funeral Service Specialist, you'll be the steady pair of hands our North West London funeral homes can count on. When a colleague is on holiday or off sick, or a branch is at its busiest, you'll step in so families get the same warm, expert care whichever of our doors they walk through. The role at a glance: Working across 4 branches

• Southall, Heston, Isleworth and Slough

You'll work alongside trusted local names that have served their communities for generations, including A. Spicer & Sons, H.G. Brown & Sanders and Hounslow Funeral Service. When someone dies, you'll often be the first person their family speaks to. How you listen, explain and guide them can shape how they remember one of the hardest days of their lives. Your week will change with where you're needed, and you'll get to know teams and communities right across North West London.

What you'll do

• Be the first point of contact for families, in person, by phone or by email, at whichever branch you're supporting
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists.
• Introduce our wider services, including funeral plans, probate, wills and memorials
• Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records
• Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch
• A full UK driving licence and access to your own vehicle: this is essential, as you'll be driving between branches every week
• Experience working directly with the public in a customer-facing or advisory role, such as sales, hospitality, financial services or healthcare
• Warmth, empathy and the resilience to stay calm in emotionally sensitive situations
• Accuracy and confidence with paperwork, contracts and documentation
• Adaptability: you're happy working in different branches, with different teams, often at short notice, and you can be flexible on your hours, including some weekends, bank holidays and on-call

Experience in funeral services or bereavement care, a sales or product-advisory role, or Funeral Plan Consultant (FPC) training would be a bonus, but it isn't essential. We'll give you full training. You'll find full details in the job description.

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not. Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams. You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

Benefits and Perks

• Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Making work easier - Free on-site parking available at most of our locations.