Funeral Service Specialist - Level One

Life Services Group; Blackburn; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave up to 25 days

Bonus up to £300–£500

Funeral Plan Commission

Pension 4% matched

Life assurance 2x salary

Employee discounts

Employee Assistance Program

Training & apprenticeships

Free on-site parking

Job summary

Birtwistle & Rishton Funeral Directors in Blackburn is seeking a Funeral Service Specialist (Level One) to lead day-to-day branch operations, support families with empathy and ensure ceremonies run smoothly with training in Funeral Plans.

You will build trusted local relationships, manage administrative tasks and collaborate with suppliers, care homes and ministers while upholding our standards of care and compliance. Weekend/on-call availability is required to meet family needs.

Qualifications

• Empathy and professionalism when guiding families through funeral arrangements.
• Experience in customer service, care or admin is beneficial (training provided).
• Strong communication and organisational skills with handling legal paperwork.
• PC literacy with Microsoft Office and Outlook.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups—ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

MS Office

Independence

Driver's license

Job description

Funeral Service Specialist

Location: Birtwistle & Rishton Funeral Directors, Blackburn

Job Type: 38.33 Hours per week

Salary: £26,708.34 per annum

We're looking for an empathetic, well‑organised individual to join our team at Birtwistle & Rishton Funeral Directors, as a Funeral Service Specialist (Level One). You'll take the lead in running the branch day to day, supporting families and building trusted local relationships, with training to guide families through Funeral Plans and support ceremonial duties when needed.

Our Mission

To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision

The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact and Responsibilities

This role calls for empathy, confidence and attention to detail — guiding people through funeral arrangements with care, introducing the support we offer, and making sure every detail is taken care of.

As a Funeral Services Specialist, you will:

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills and Knowledge

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on‑call if needed.
• Full UK Driving Licence desirable (not essential) — helpful for travelling to client homes and local branches.

What you can expect from us

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
• Funeral Plan Commission Scheme – Enhance your earnings with the opportunity to achieve up to £2,000 OTE per annum through funeral plan sales.
• Planning for your future – 4% matched pension to help you build long‑term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eye care support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on‑site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end‑of‑life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end‑of‑life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end‑of‑life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close‑knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA‑regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.