Funeral Service Specialist

Dignity Group; Chippenham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days

Bonus potential £300-£500

4% matched pension

Life insurance 2x salary

Employee rewards platform

EAP service

Training & apprenticeships

On-site parking

Job summary

Dignity Group's F.W Jones & Sons Funeral Director in Chippenham is seeking a Funeral Service Specialist to join our team. Based at the Chippenham branch, you’ll help run day-to-day operations, support grieving families, and uphold our high standards of care and service.

You’ll be trained to provide guidance on Funeral Plans and assist with ceremonial duties during peak times, while building strong relationships within the local community and ensuring compliance with legal and cultural

Qualifications

• Empathy in sensitive situations
• Experience in customer service, care or admin (training provided)
• Strong communication, organisation and administrative skills
• Able to work independently with branch-level responsibility
• Comfortable around deceased in chapel visits
• Willing to work weekends/on-call when needed
• Full UK driving licence desirable; travel to client homes and branches may be required

Responsibilities

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals meeting family wishes, culture and legal requirements.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits, assisting families with requests.
• Raise awareness of funeral plans and contribute to plan sales.
• Represent the branch in the local community and outreach.
• Train in Funeral Conducting to assist with ceremonial duties.
• Uphold Dignity’s standards of professionalism, care, and service.

Skills

Empathy

Customer service

Communication

Organisation

Administrative skills

Driving Licence

Independence

Weekend availability

Job description

Position: Funeral Service Specialist

Location: F.W Jones & Sons Funeral Director, Chippenham

Job Type: 38.33 Hours per week

Salary: £26,708.34 per annum

We’re looking for an empathetic and well‑organised individual to join our team at F.W Jones & Sons as a Funeral Service Specialist. Based at our Chippenham branch, you’ll take pride in the day‑to‑day running of the funeral home, supporting families, maintaining high standards, and building trusted relationships within the local community. You will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact And Responsibilities

This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity’s standards of professionalism, care, and service.

Skills And Knowledge

We’re looking for someone with/is:

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Experience in customer service, care, or admin (beneficial - complete training is provided).
• Communication, organisation, and administrative skills - confident with legal paperwork.
• Confident working independently, with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on‑call if needed).
• A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.

What You Can Expect From Us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long‑term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on‑site parking available at most of our locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Wherever you join us, whether that’s in one of our funeral homes, at a CMG site, or in one of our head office teams, your apprenticeship is part of that purpose from day one.

An apprenticeship with Dignity means real, hands‑on experience alongside structured learning. You’ll work towards a recognised qualification while building genuine skills on the job, supported by colleagues who’ll take the time to teach you properly.

You won’t just be watching from the sidelines. You’ll be given real tasks and real responsibility early on, and you’ll be able to see the difference your work makes, whether that’s supporting a family directly or helping the teams who do.

If you’re looking for a supportive place to learn, develop your skills, and build the foundations of a career, with people who’ll invest in you, this is a good place to start.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.