Funeral Operations Supervisor

Dignity Group; Manchester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Yearly bonus £300–£500

4% matched pension

Life assurance 2x salary

StaffShop & eyecare support

Employee Assistance Programme

Training & development

Free on-site parking

Job summary

Dignity is hiring a Funeral Operations Supervisor at Ashton Brookes Funeral Directors in Altrincham. The role is full-time and permanent with a salary of £27,485.68 per year plus on-call payments. You will coordinate diaries, mentor operatives, and participate in an on-call roster to support families during difficult times.

The job involves preparing vehicles, venues, and ceremonial duties, and maintaining a calm, respectful presence for families and colleagues. A UK driving licence is essential.

Qualifications

• Full UK Driving Licence (Essential).
• Ability to oversee team training and mentoring.
• Experience in a Supervisor or Team Lead role.
• Willing to train as Funeral Plan Consultant with a sales focus.
• Demonstrates empathy, professionalism and composure under pressure.
• Respectful, caring approach when supporting colleagues and families.
• Physically capable of manual handling tasks.
• Comfortable working in direct contact with the deceased.
• Reliable, flexible and able to work outside standard hours.

Responsibilities

• Support diary coordination and lead with Care Centre/Service Delivery.
• Oversee training and mentoring of Funeral Service Operatives.
• Participate in out-of-hours on-call rota including nights/weekends.
• Bring the deceased into care from death location (various settings).
• Maintain funeral vehicles and equipment to high standards.
• Act as liaison between branch and back of house.
• Prepare the deceased per family/religious/cultural wishes.
• Support chapel visits and interactions with families.

Skills

Driving Licence (UK)

Team training & mentoring

Supervisor/Team Lead experience

Funeral Plan Sales training

Empathy & professionalism

Caring approach

Manual handling

Direct contact with the deceased

Reliability & flexibility

Job description

Position: Funeral Operations Supervisor

Location: Ashton Brookes Funeral Directors, Altrincham

Job Type: Full-time, permanent

Salary: £27,485.68 per annum plus on-call payments

We’re looking for a compassionate and reliable individual to join our team at Ashton Brookes Funeral Directors as a Funeral Operations Supervisor (FSO Level 2). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.

Your Impact And Responsibilities

You’ll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands‑on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.

You’ll support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.

As a Funeral Operations Supervisor, you will:

• Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
• Oversee the training and mentoring of the Funeral Service Operatives in your team.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on in to in-to-care.
• Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
• Maintain funeral vehicles and equipment to high standards.
• Act as a point of contact between the branch and the back of house.
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
• Support with chapel visits and interactions with families in a calm and respectful manner.
• Carry out all duties involving the deceased with the utmost care and professionalism.

Skills And Knowledge

We’re looking for someone with/is:

• A Full UK Driving Licence (Essential).
• Confidence in overseeing team training and mentoring.
• Experience within a Supervisor or Team Lead role.
• Willing to train as a Funeral Plan Consultant and confident in a sales environment.
• Demonstrates empathy, professionalism, and composure under pressure.
• Respectful, caring approach when supporting both colleagues and families.
• Physically capable of manual handling tasks, including lifting and carrying.
• Comfortable working in direct contact with the deceased in a variety of conditions.
• Reliable, flexible, and able to work outside standard hours when needed.

What You Can Expect From Us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

About Us

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country help families say goodbye to the people they love. It’s a responsibility we take seriously, and it matters.

Dignity is changing for the better. We’re investing in better training, better support and better tools for our funeral teams, so you can focus on what matters most: being there for families when they need us.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on the number of applications, to close or extend the closing dates for positions; therefore, we recommend submitting an early application.

*** Internal reference - FSO Level 2***