Funeral Operations Manager

Heart of England Society; Coventry; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A respected co-operative society is seeking a Funeral Operations Manager to lead and develop funeral operations across Warwickshire and Coventry. The role involves ensuring professional service, compliance, and high standards across branches. Candidates should have strong leadership skills, operational management experience, and a commitment to service excellence. This position offers a competitive salary and a company car.

Benefits

Competitive salary

Company car

Ongoing professional development

Supportive culture

Qualifications

• Proven experience managing operational teams in a customer-focused environment.
• Strong leadership and communication skills to motivate and develop others.
• Understanding of compliance, health & safety, and quality standards.
• Experience in achieving operational and financial targets.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead and coordinate operational activities across funeral branches.
• Develop teams including Funeral Directors and Advisors.
• Ensure high standards in branch presentation and client care.
• Monitor performance against KPIs and drive continuous improvement.
• Champion compliance with relevant regulations.
• Build strong relationships with community partners and stakeholders.

Skills

Leadership

Communication

Operational Management

Customer Focus

Compliance Awareness

IT Proficiency

Tools

Microsoft Office

Job description

Funeral Operations Manager

Location: Across Warwickshire, Coventry & surrounding areas
Salary: £45,000 – £50,000 per annum
Contract: Full‑time, Permanent

About Us

The Heart of England Co-operative Society is one of the most respected and trusted independent co‑operatives in the UK. Our Funeral Division has a proud heritage of providing caring, professional, and dignified support to families in their time of need. Guided by our values of Collaboration, Accountability, Responsiveness, and Excellence, we are committed to serving our communities with compassion and integrity.

About the Role

We’re seeking an experienced Funeral Operations Manager to lead and develop our funeral operations across an assigned area. This is a key leadership role responsible for ensuring the smooth, professional, and compliant running of our funeral branches, colleagues, facilities, and vehicles.

Reporting to the Head of Funeral, you’ll play a vital part in delivering operational excellence, outstanding client service, and full regulatory compliance — ensuring that every family receives the care, respect, and attention they deserve.

Key Responsibilities

• Lead and coordinate all operational activities across designated funeral branches.
• Support and develop teams including Funeral Directors, Funeral Service Operatives, Embalmers, and Personal Funeral Advisors.
• Ensure high standards in branch presentation, ceremonial delivery, vehicle maintenance, and client care.
• Monitor performance against KPIs and drive continuous improvement in service and efficiency.
• Champion compliance with FCA, NAFD, and Funeral Planning Authority regulations.
• Foster a culture of compassion, teamwork, and professional excellence.
• Represent the Society within local communities, building strong relationships with partners and stakeholders.

About You

We’re looking for an inspiring, people‑focused leader with a strong operational background and a genuine commitment to service excellence.

Essential skills and experience

• Proven experience managing operational teams in a customer‑focused environment.
• Strong leadership and communication skills, with the ability to motivate and develop others.
• Sound understanding of compliance, health & safety, and quality standards.
• Commercial awareness and experience achieving operational and financial targets.
• Confident IT user (Microsoft Office and business systems).
• Full UK driving licence and willingness to travel across multiple sites.

Desirable

• Experience within the funeral, bereavement, or related regulated services sector.
• Knowledge of FCA, NAFD, or Funeral Planning Authority frameworks.
• Formal management or leadership qualifications.

Why Join Us

• A competitive salary
• A company car
• Ongoing professional development and training.
• The opportunity to make a genuine difference in the lives of families we serve.
• A supportive culture built on co‑operative principles and shared values.

How to Apply

If you’re a compassionate leader who shares our commitment to excellence and community, we’d love to hear from you. Apply today and help us continue to deliver outstanding care when it matters most.