Funeral Director

Co-op Digital; Great Tey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused organization is seeking a Funeral Director to join its compassionate team. This full-time role involves supporting clients through difficult times, ensuring a high level of service and adherence to KPIs. No prior experience is necessary, but strong interpersonal skills and a UK manual driving licence are essential. Join a workplace that values empathy, understanding, and career development opportunities while making a meaningful difference in the community.

Benefits

30% off Co-op branded products all year

10% off other brands in food stores

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Access to virtual GP and free eye tests

Career development opportunities

Friendly, supportive team

Access to Wagestream for early pay

Qualifications

• No prior experience needed; however, strong people skills are essential.
• Must have a UK manual driving licence.
• Ability to remain calm under pressure while dealing with sensitive situations.

Responsibilities

• Ensure client needs, service levels, and KPIs are met.
• Act as the main point of contact for clients, guiding them with the team's assistance.
• Support funerals and conduct ceremonies as necessary.
• Maintain regulations and refer work to certified colleagues.
• Build strong relationships with clients and the community.

Skills

Empathy

Customer focus

Managerial experience

Attention to detail

Cool under pressure

Manual driving licence

Job description

Funeral Director

£28,762 (£14.75 per hour) plus benefits
Full time 37.5 hours per week, Working Monday - Friday 9am - 5pm, you'll also be part of the on call rota
Great Tey, CO6 1JE and the surrounding areas Ipswich, Colchester, Clacton, Braintree, Witham, Chelmsford and Brentwood area

No experience needed.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team.

You don’t need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role.

At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you’ll be right at the heart of that service. You’ll balance your time between managerial and business tasks, and building strong, trusting relationships with clients.

At the Co-op, you’ll be part of something meaningful. Join us today.

What you’ll do

• make sure client needs, service levels and KPIs are met
• be clients’ main point of contact; supporting and guiding with the help of the wider team
• support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
• make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’
• build and maintain relationships with the team, clients and the community

This role would suit people who have

• a commercial mind-set and experience in a managerial role
• a true customer focus and a real passion for delivering a great service
• the ability to capture intricate detail and make sure it is reflected in the service we deliver
• compassion, understanding and empathy, and the ability to keep a cool head under pressure
• a UK manual driving licence

Why Co-op?

• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands in our food stores all year-round
• discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you’re successful in your application, we’ll perform some background checks as part of our pre‑employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre‑employment screening checks.