Funeral Director

CO-OP; Barrow-in-Furness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading funeral service provider in the UK is looking for a Funeral Director to join our compassionate team. In this role, you will manage client relationships and support families during their time of need. If you have a commercial mindset and great people skills, we welcome your application. You will receive comprehensive training and support. This position is based in Barrow-in-Furness and offers opportunities for career development.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Employee Assistance Programme

Career development opportunities

Qualifications

• Experience in a managerial role is essential.
• You must have a full UK driver’s licence.
• Ability to remain calm under pressure and manage client relationships.

Responsibilities

• Serve as the main point of contact for clients.
• Support funerals by leading the team.
• Ensure client service levels and KPIs are met.

Skills

Compassion

Empathy

Customer focus

Managerial experience

Job description

No experience needed. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today.

What you’ll do

• make sure client needs, service levels and KPIs are met
• be clients’ main point of contact; supporting and guiding with the help of the wider team
• support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
• make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague'
• build and maintain relationships with the team, clients and the community

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Our Funeral Service Crew help with the funeral and care for the deceased. You’ll work closely with your team to provide a seamless, sensitive service. And you don’t need experience – just a full UK driver’s licence. We’ll give you all the support you need to help build your career with Co-op Funeralcare. Our Funeral Arrangers are the first point of contact for clients. They get to know clients’ needs and help them plan their funeral. You’ll need empathy and great customer service skills because your clients will look to you for help, support and advice. We’ll teach you everything else you need to do the job through our training and support. As a Funeral Director, you’ll spend most of your time with families, supporting them through the funeral arrangements. You’ll manage your own time and build strong, trusting relationships. We’ll give you all the support and training you need to develop your team and deliver a thoughtful service that works for our clients, and our business. Here, you’ll discover job satisfaction you never thought possible. These are management roles.

Qualifications

• a commercial mind-set and experience in a managerial role
• a true customer focus and a real passion for delivering a great service
• the ability to capture intricate detail and make sure it is reflected in the service we deliver
• compassion, understanding and empathy, and the ability to keep a cool head under pressure
• a UK manual driving licence
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues and communities.

Building an inclusive work environment: We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

Our culture: Smiling at work is easy when you see the difference you make. And our funeralcare colleagues take pride in positively impacting our communities. At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We’re all in this together and at Co-op we always look out for each other. We’ll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we’ll support you. Your manager won’t solve all your problems, but they’ll understand and empower you.

Benefits

• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands in our food stores all year-round
• discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• 30% off Co-op branded products in our food stores
• pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing
• Flexibility – we’ll aim to find a working pattern that fits your life
• endless career development opportunities including apprenticeships

Success profile

• Forging Relationships
• Co‑operation
• Teamwork
• Empathy
• Compassion
• Speaking Up