Funeral Arranger- 6 Months Fixed Term Contract

Co-op; Gateshead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community service provider in Gateshead is seeking a part-time Funeral Arranger to support families during difficult times. No previous experience is required as training is provided. Key responsibilities include managing client relationships, arranging visits, and maintaining a professional environment. The role offers competitive pay of £13.01 per hour with various benefits, including discounts and holiday entitlement.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Virtual GP access and free eye tests

Career development opportunities

Friendly and supportive team

Money management app access

Qualifications

• Good verbal and written communication with clients and colleagues.
• Confident in cash handling and basic calculations.
• High attention to detail ensuring regulatory compliance.
• Ability to effectively use various technology devices and applications.
• Empathy and care in client interactions.
• Physical capability for manual handling tasks.

Responsibilities

• Build and maintain client relationships.
• Support clients through personal visits and phone calls.
• Ensure a clean and welcoming environment at the funeral home.
• Manage client documentation and arrange funerals using digital systems.
• Refer regulated work to Funeral Plan Arrangers.
• Assist with manual handling related to the role.
• Update client management applications with timely information.

Skills

Good communication skills

Ability to work with numbers

Attention to detail

Good IT skills

Empathy and discretion

Physical fitness

Job description

Funeral Arranger- 6 Months Fixed Term Contract

£13.01 per hour plus benefits. Part time 18.75 hours per week, 9am-5pm Monday and Tuesdays, 1:15pm-5pm on Wednesdays. Gateshead, NE9 6QQ

You can apply for this job on your mobile in a few simple steps – no CV needed.

Join our friendly team and help families say the perfect goodbye to loved ones.

You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co‑op products and services.

Find the kind of job satisfaction you didn’t think was possible. Apply today.

What you’ll do

• Build and maintain positive relationships with clients and the community
• Support clients both in person and over the phone, arranging family visits and answering client questions
• Make sure that the funeral home — both inside and out — is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• Make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Support with manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times.

This role would suit people who have

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• Good IT skills, with the ability to use a range of technology devices and systems (computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• A passion for delivering great service and building relationships
• High levels of empathy, discretion and care
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co‑op?

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, as well as discounts on other Co‑op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.