Funeral Arranger

Co-op; Bolton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused organization is seeking a Funeral Arranger in Bolton to manage client relationships and ensure a professional environment. The role involves both in-person and phone support, along with handling sensitive tasks and documentation. Ideal candidates should possess strong communication skills, empathy, and basic numerical capabilities. This part-time position offers flexible hours and various benefits including discounts and career development opportunities.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Employee Assistance Programme

Access to virtual GP

Career development opportunities

Access to Wagestream app

Qualifications

• Ability to clearly communicate with clients and colleagues.
• Basic calculation and cash handling skills.
• Experience with technology devices and systems.
• Capacity to work with regulatory policies and processes.
• Empathy and discretion in client interactions.
• Physical capability to move coffins safely.

Responsibilities

• Build relationships with clients and community.
• Support clients in arranging visits and answering questions.
• Maintain a clean and professional funeral home.
• Manage client documentation and funeral arrangements.
• Refer regulated work to Funeral Plan Arrangers.
• Handle coffins and deceased with care.
• Update client management applications accurately.

Skills

Good communication skills

Confidence with numbers

Attention to detail

Good IT skills

Passion for service

High levels of empathy

Physical ability for manual tasks

Job description

Funeral Arranger

£13.01 per hour plus benefits Part time, 18.75 hours per week, 1:15pm‑5pm on Wednesdays, 9am‑5pm on Thursday and Friday 687 Bury Road, Bolton, BL2 6HP

You can apply for this job on your mobile in a few simple steps – no CV needed.

What you’ll do

• Build and maintain positive relationships with clients and the community
• Support our clients both in person and over the phone, arranging family visits and answering client questions
• Make sure that the funeral home—both inside and out—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• Make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• Support with manual handling of coffins and the deceased
• Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

This role would suit people who have

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• The ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• Good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• A passion for delivering great service and building relationships
• High levels of empathy, discretion and care
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co‑op?

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, as well as discounts on other Co‑op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

• We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
• If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
• We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
• You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.