Funeral Arrangements Coordinator Training Provided

Co-op Group; Stonehaven; On-site; GBP 21,000 - 26,000; Full time

Job summary

A community-focused organization in Stonehaven is seeking a Funeral Arranger. No prior experience in the funeral industry is needed as full training will be provided. The role involves managing client relationships, maintaining a welcoming environment, and assisting with funeral arrangements. Key skills include good communication, empathy, and IT proficiency. The position offers a competitive salary, benefits including a pension scheme, and discounts on Co-op products, with a commitment to building inclusive teams.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Employee Assistance Programme

Access to virtual GP and free eye tests

Career development opportunities

Access to Wagestream

Qualifications

• Experience in customer service roles preferred but not required.
• Ability to handle physical tasks and moving coffins.
• Willingness to learn new technology and applications.

Responsibilities

• Build and maintain relationships with clients and the community.
• Support clients in person and over the phone.
• Maintain a clean and welcoming funeral home environment.
• Manage client documentation and invoicing using technology.
• Refer regulated work to Funeral Plan Arrangers.
• Assist with manual handling of coffins.
• Update client management applications.

Skills

Good communication skills

Ability to work with numbers

Attention to detail

IT skills

Empathy and care

Physical capability

Tools

Computers

Tablets

Smartphones

Job description

A community-focused organization in Stonehaven is seeking a Funeral Arranger. No prior experience in the funeral industry is needed as full training will be provided. The role involves managing client relationships, maintaining a welcoming environment, and assisting with funeral arrangements. Key skills include good communication, empathy, and IT proficiency. The position offers a competitive salary, benefits including a pension scheme, and discounts on Co-op products, with a commitment to building inclusive teams.