Funds Client Services Senior Analyst

Neuberger Berman; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading investment management firm in London is seeking to hire a skilled UCITS Operations Manager. The role involves managing service provider operations, overseeing global distribution relationships, and ensuring compliance with regulatory developments. Ideal candidates will have over 5 years of experience in UCITS and QIAIF operations, along with strong analytical and interpersonal skills. This position offers a dynamic work environment with opportunities to drive efficiency and process improvements.

Qualifications

• 5+ years’ experience in UCITS and QIAIF operations.
• Strong understanding of global UCITS funds business.
• Experience with NSCC/distribution platforms is a bonus.
• Ability to monitor key supplier controls and meet SLA requirements.
• Proactive attitude and commitment to continuous learning.

Responsibilities

• Manage day-to-day service provider operations on UCITS platform.
• Oversee relationships with global distribution platforms.
• Coordinate product implementation across teams.
• Monitor regulatory developments impacting UCITS and QIAIF.
• Drive process improvements and efficiencies within the team.

Skills

UCITS operations

QIAIF operations

Regulatory knowledge

Analytical skills

Interpersonal skills

Communication skills

Attention to detail

Client relationship management

Job description

About the Neuberger Berman UCITS Fund Platform: Neuberger Berman’s platform offers our strongest investment capabilities under a UCITS fund umbrella. The complex consists of 50 funds across equity, fixed income and alternative strategies and has $34bn in AUM. It is distributed globally and is supported with offices and professionals in Europe, Asia, LATAM and the Americas.

This role requires an individual with extensive UCITS and QIAIF experience along with experience of a global distribution model. The candidate should have knowledge in and understand all aspects of the UCITS product lifecycle, processing of rebates and global distribution platforms. In this role, the candidate will ensure the continued development and execution of the UCITS operating model, taking into consideration the regulatory and business environment that the funds operate within. The candidate will also participate in Fund related initiatives as they arise and requires working cross functionally with a large number of teams in Portfolio Management, Sales, Operations, Legal, Compliance, Product Development, Corporate Finance and various external vendors that provide services to the UCITS fund range.

Role Overview

• Member of the Fund Operations Team who are responsible for overseeing the day-to-day service provider operations for the UCITS and QIAIF platform

• Manage the relationships of the extensive network of global distribution platforms that the business deals with.

• Understanding of the European and US dealing infrastructure key (NSCC, Clearstream, Calastone, etc.)

• Oversee the external transfer agency relationship looking for continuous improvement,

• In depth knowledge of rebates and setting up new clients for rebate purposes is a key part of the role.

• Coordinate product implementation in conjunction with various teams throughout the global business

• Maintain close relationships with global business support teams in both US and Asia

• Monitor and measure the impact of all regulatory developments on the firms UCITS and QIAIF fund range

• Establish new procedures and enhance existing processes by seeking ways to improve and streamline them including any efficiency gains that may be realised through alternative/automated methods.

• Handle certain RFP and due diligence meeting information requests

• Closely oversee, and coordinate updates to legal agreements

• Drive the effort for creating efficiencies within the team and remove manual processes where possible

Requirements

• Demonstrable 5+ years’ experience in UCITS and QIAIF operations

• Strong understanding of a global UCITS funds business, and the client rebate process is key.

• Ensuring SLA requirements are met and monitoring key supplier controls

• Participating in regular meetings with service providers

• Reporting of key management information to the business through participation in various board meetings, and internal governance committees.

• Experience with the NSCC / distribution platforms a bonus.

• Strong analytical skills with ability to evaluate issues, propose and implement solutions, and consider all downstream implications

• Highly organized and strong attention to detail.

• Show determination in achieving objectives that have been agreed.

• Leads and takes ownership of client queries and other tasks and accepts responsibility for them; knows when to involve others or escalation.

• Highly developed interpersonal skills and the ability to work effectively as part of a cross functional team.

• Excellent written, verbal and presentation skills; ability to communicate in a clear and concise manner.

• Proactive attitude, commitment to continuous learning, and a willingness to challenge status quo to improve processes.

• Ability and willingness to drive change in a dynamic fast paced environment.

Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]

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Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $558 billion in client assets (as of September, 2025) across a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds—on behalf of institutions, advisors and individual investors globally.

Tenured, stable and long-term in focus, the firm has built a diverse team—including 770-plus investment professionals and more than 2,900 employees in total—united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by Pensions & Investments as the first or second “Best Place to Work in Money Management” for last eight consecutive years (firms with 1,000+ employees).

Neuberger Berman believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.

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