Fundraising Assistant

Pancreaticcancer; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

London weighting included

Pension

Season ticket loan

Job summary

Pancreatic Cancer UK in London is seeking a Fundraising Assistant to join our Mass Fundraising team. This role offers an entry to mid-level path in fundraising within the charity sector, developing skills in supporter stewardship, process delivery and improving supporter journeys.

You will be the first point of contact for supporters and volunteers, handling enquiries via email, phone and SMS with empathy, and you will assist the fundraising team in delivering our supporter journeys while

Qualifications

• Strong organisational, numeracy and written skills.
• Ability to plan and prioritise a diverse workload and meet deadlines.
• Excellent communication across email, phone, SMS and written channels.

Responsibilities

• Be the first point of contact for supporters and volunteers via email, phone and SMS.
• Assist the fundraising team in delivering supporter journeys and providing data support.
• Develop and build relationships with supporters and ensure timely acknowledgements.

Skills

Organisational skills

Numeracy

Written communication

Interpersonal skills across channels

Job description

We’re seeking a Fundraising Assistantto join our fantastic Mass Fundraising team!

This role is a fantastic opportunity for someone looking to begin or further develop their career in fundraising within the charity sector. You’ll gain and build on essential skills in supporter stewardship, process delivery and improvement, and creating exceptional supporter journeys, while developing valuable experience that will support your long-term career in fundraising.

• You’ll be the first point of contact for supporters and volunteers, providing excellent stewardship. Dealing with enquiries via email, phone and SMS in an empathetic and efficient manner.
• You will play an integral role in assisting the fundraising team in the delivery of our supporter journeys, providing data support in all aspects.
• You will develop and build relationships with supporters, ensuing they are thanked in a timely manner.

About You

• You will have strong organisational, numeracy and written skills, with an eye for detail
• You will have an ability to effectively plan and prioritise a diverse workload, meet deadlines, and adapt to changing demands within a dynamic environment
• You will demonstrate excellent communication and interpersonal skills across channels including email, phone, SMS and written
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role

If this sounds like you – we’d love to hear from you!

About working for us

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.

About us

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK)our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office.

£28,646 per year inclusive of London weighting plus benefits

Hours

35 hours

• Positive culture and values
• Annual leave
• Agile and flexible working
• Employee Assistance Programme Competitive salaries
• Pension
• Season ticket loan
• Cycle2Work scheme
• and more...