Fundraising and Product Sales Administrator

Children's Hospice South West; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A charitable organization in Barnstaple is looking for a Fundraising and Product Sales Administrator to support their fundraising team. The successful candidate will provide high-quality administrative support, maintain records on Salesforce, and assist with donor care and events. This full-time role offers a supportive environment, a competitive salary between £25,017 - £27,700 annually, and various employee benefits, making it a great opportunity for those passionate about the charitable sector.

Benefits

33 days holiday entitlement

Enhanced sick pay scheme

Personal pension scheme with 7% employer contribution

Enhanced maternity/adoption pay

Occupational health and wellbeing services

Training and development opportunities

Supportive and inclusive environment

Qualifications

• Experience in administration within a busy environment.
• Ability to work collaboratively and independently.
• Willingness to travel and work occasional evenings/weekends.

Responsibilities

• Providing prompt and accurate administrative support to the fundraising team.
• Setting up and maintaining supporter records on Salesforce.
• Coordinating monthly visit days and supporting the smooth running of events.

Skills

Highly organised

Strong attention to detail

Microsoft Office proficiency

Customer service skills

Flexible and proactive

Education

GCSEs (or equivalent experience)

Tools

Salesforce

Job description

Location: Barnstaple - Little Bridge House

Job Type: Full time, 30 or 37 hours per week

Contract Type: Permanent

Salary: £25,017 - £27,700 per annum, FTE.

The Role

As a Fundraising and Product Sales Administrator, you'll play a vital role in supporting our fundraising team and helping us achieve our targets. Reporting to the Senior Fundraising Administrator, you'll provide high-quality administrative support, deliver excellent donor care, and assist with the coordination of events and fundraising activities across the region.

What You Will Be Doing

• Providing prompt and accurate administrative support to the fundraising team
• Setting up and maintaining supporter records on Salesforce and processing event registrations
• Coordinating monthly visit days and supporting the smooth running of events
• Preparing and sending fundraising packs, posters, tickets, and other materials
• Updating CHSW and external websites with supporter events
• Responding to supporter enquiries and delivering excellent donor care
• Assisting with proactive donor engagement, including chasing pledges and converting enquiries
• Ensuring compliance with fundraising legislation and CHSW policies

The Successful Candidate

We're looking for someone who is:

• Highly organised with strong attention to detail
• Experienced in administration within a busy environment
• Confident using Microsoft Office and databases (Salesforce experience is a bonus)
• A great communicator with excellent customer service skills
• Flexible and proactive, able to adapt to changing priorities
• Passionate about the work of CHSW and committed to our values
• Essential requirements include GCSEs (or equivalent experience), strong IT skills, and the ability to work collaboratively and independently. A willingness to travel and work occasional evenings/weekends is also required.

What we offer

We value our staff and offer an excellent working environment with an enthusiastic and committed team, benefits include:

• 33 days (plus bank holidays) holiday entitlement, which increases with service
• Enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• Personal pension scheme with 7% employer contribution
• Family friendly policies, with enhanced maternity/adoption pay
• Occupational health, wellbeing and counselling services and employee assistance programme
• Group life insurance scheme
• Training and development opportunities
• Environmental and green agenda
• A supportive and inclusive environment
• A chance to make a real difference

Closing Date: 30/01/2026

Interview Date: 10/02/2026

How to Apply

Please apply by clicking on the link before the closing date of Friday 30th January. We may close this vacancy early if sufficient suitable applications are received; therefore, we recommend you apply early.

If you have any questions, please visit our website to find out more, or use our e‑mail to contact us and speak to one of our HR team today.

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.

Charity Registration Number

You may also have experience in the following: Fundraising Administrator, Fundraising Assistant, Charity Administrator, Donor Care Administrator, Fundraising Support Officer, Charity Fundraising Assistant, Events and Fundraising Administrator, Fundraising Coordinator, Supporter Care Administrator, Charity Events Administrator, Income Generation Administrator, Fundraising Operations Administrator, Charity Sales Administrator, Fundraising and Events Assistant.

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