Functional Solutions Architect

Wipro Technologies; City of Westminster; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading technology consulting firm is seeking a Functional Solutions Architect in the UK to drive requirements development and design solutions for Salesforce implementations. The ideal candidate will have over 5 years of experience in consulting within the insurance sector and will be well-versed in salesforce.com functionalities and CRM best practices. This role offers a mix of onsite and remote work with engagement at high executive levels.

Qualifications

• 5+ years of experience as a Business Analyst or Systems Consultant.
• Must have experience in the insurance industry.
• Experience with salesforce.com configuration and custom development.

Responsibilities

• Elicit and analyze customer requirements.
• Lead design and implementation of salesforce.com solutions.
• Facilitate discovery workshops and presentations.

Skills

Salesforce implementation experience

Excellent presentation skills

Requirement gathering

Process reengineering

User acceptance testing

Education

Bachelor's degree in Computer Science or related field

Tools

salesforce.com

ETL tools

CRM software (Siebel, Peoplesoft, etc.)

Job description

Wipro Functional Solutions Architect are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows. The FSA will elicit current state pain points and uncover gaps in CRM best practices. From the session output, the FSA will lead design, with the delivery team, for a future state solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.

As a Certified Salesforce SF Industries Consultant, the Wipro FSA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The FSA presents complex information equally well to a level audience or a developer community. The FSA has hands on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.

Responsibilities

Functional Solutions Architect will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement salesforce.com.

Specific areas of concentration include: Build a clear requirements development strategy for each customer engagement. Strong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers. Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.

Ability to organize and drive process reengineering sessions

Responsible for identification and inventory of customer process pain points and gaps in best practices.

Can interpret technical and business strategy roadmaps and apply a detailed technical solution. Comfortable building and demonstrating prototypes in Salesforce. Strong presenter to C Suite level audiences as well as technical teams.

Comfortable with heavy involvement in user acceptance test planning.

Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)

Preferable -Has hands on experience in several mid-size, global implementations using salesforce.com in SF Insurance cloud and Financial Service cloud and Health cloud, Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience 5+ years' experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects

Must be from Insurance background

Experience with salesforce.com configuration

Experience with salesforce.com custom development

Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.) is an advantage

Experience developing LOEs in conjunction with sales

Strong presentation and communication skills

Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools

SF Industries Platform Developer / Consultant certification

Preferred SF Industries CPQ certification or certification in either Salesforce CPQ or Apttus CPQ

Preferred Handson experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including Product Administration