Functional Consultant - Paradox

Workday, Inc.; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Camden Town is seeking an experienced individual to manage SaaS software implementation projects for large clients. You will provide consultation and deliver tailored solutions while collaborating with internal teams. The ideal candidate should have a strong background in HR technology and excellent problem-solving skills. This position offers a flexible work environment, allowing up to 50% remote work.

Qualifications

• 3-4+ years of experience managing SaaS software implementation projects.
• Experience administering software systems for companies with 2,500+ employees.
• High attention to detail and strong conscientiousness in project delivery.

Responsibilities

• Provide consultation to customers throughout new onboarding processes.
• Deliver contracted products and services in line with customer needs.
• Collaborate with internal teams to ensure timely delivery of configurations.
• Advocate for customers with product teams and influence roadmap decisions.

Skills

SaaS software implementation

HR technology industry knowledge

Problem solving

Communication skills

Job description

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Paradox is transforming how the world hires. As the creator of the first‑of‑its‑kind conversational recruiting platform, we empower organizations to fundamentally reimagine their talent acquisition process. Our AI assistant frees up recruiting teams to focus on human connection by automating high‑volume repetitive tasks. This includes instantly scheduling interviews, screening for qualifications, and answering common candidate questions through simple, frictionless experiences across mobile, chat, and SMS. We help our clients spend more time with people and less time with software.

Responsibilities

• Provide consultation to customers, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding them on standards for using our solutions to tackle their business challenges, solution design, user acceptance testing, and go live.
• In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
• Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work.
• Complete configuration and testing for enterprise customer based on the requirements and design specifications for the customer.
• Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into release and ongoing adoption.
• Contribute to large, complex implementation projects in collaboration with Implementation team members.
• Providing mentoring to team members and document processes for continuous improvement.
• Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.
• 3-4+ years of experience managing SaaS software implementation projects in a SaaS environment.
• Extensive knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms.
• Experience administering/implementing software systems for companies with 2,500+ employees.

Other Qualifications

• High attention to detail and strong conscientiousness in project delivery.
• Superb communication skills across multiple channels.
• Experience conducting discovery to understand client processes and difficulties.
• Excellent problem solving skills and the ability to develop and propose solutions that meet the client's business needs.
• Available to travel up to 25% for client engagements.

Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.