FULLY REMOTE JOB - Onboarding Officer (KYC / SoW) - Financial Servives (IFA / Wealth Management)

Caravel; England; Remote; GBP 50,000 - 60,000; Full time

Job summary

A financial services firm is seeking an Onboarding Officer to manage the onboarding journey for clients. The role involves guiding clients through documentation requirements and ensuring compliance with investment standards. Ideal candidates will have experience in client onboarding or financial services, a strong grasp of KYC regulations, and excellent IT skills. This position offers a salary of £50-£60,000 with additional benefits and is a fully remote opportunity.

Qualifications

• Experience in client onboarding or financial services, ideally IFA, wealth management or private banking.
• Understanding of investment products and regulatory KYC requirements.
• Strong IT literacy and confidence using digital systems.

Responsibilities

• Engage with clients to explain SoW requirements and KYC documentation needs.
• Review client files and prepare application forms.
• Challenge and verify SoW/KYC information directly with clients.

Skills

Client onboarding experience

Understanding of KYC requirements

Strong IT literacy

Job description

Onboarding Officer – Financial Services

Location: FULL REMOTE WORKING

Package: £50-£60,000 salary + bonus + company benefits

Know your customer (KYC), source of wealth (SoW), IFA / wealth management

Are you highly organised, client-focused, and confident communicating about financial and regulatory matters? Join our Onboarding team as an Onboarding Officer and help deliver a smooth, supportive, and compliant onboarding journey for our clients.

About the Role

As an Onboarding Officer, you’ll guide new and existing clients through the post-report stages of their investment journey, ensuring all documentation, Source of Wealth (SoW) requirements, and application forms are accurately completed and submitted. You’ll be a key point of contact, helping clients feel informed, supported, and confident throughout the process.

This role is central to ensuring that each client’s onboarding experience is seamless, timely, and fully aligned with internal and provider compliance standards.

What You’ll Do

• Engage with clients via meetings or calls to explain SoW requirements and KYC documentation needs.
• Review client files, prepare application forms, and assemble all supporting documents.
• Challenge and verify SoW/KYC information directly with clients to ensure accuracy.
• Attend sign-up meetings and validate documentation brought for certification.
• Submit applications to investment providers and keep clients consistently updated.
• Provide bank details for premium payments once applications are approved.
• Manage deal placement once funds are allocated.
• Issue confirmations, welcome letters, and set up portal access for new policies.
• Ensure policy documents are received and delivered to clients.

What You’ll Bring

• Experience in client onboarding or financial services, ideally IFA, wealth management or private banking.
• Understanding of investment products and regulatory KYC requirements.
• Strong IT literacy and confidence using digital systems.