Full-Time Supervisor, Sloane Street

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in Greater London seeks a Customer Service Supervisor to lead a team, manage customer service standards, and oversee stock control. The candidate must have supervisory experience in luxury fashion, excellent communication skills, and a passion for the brand. Full-time availability with flexibility is required. Fluency in a second language and a client book are preferred. Join a prestigious brand to immerse yourself in a dynamic retail environment.

Qualifications

• Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.
• Previous experience at Supervisor level within luxury fashion.
• Strong knowledge of fashion and trends.

Responsibilities

• Lead by example and mentor team development.
• Provide the highest standard of customer service.
• Develop loyalty through personal shopper style interactions.
• Oversee Visual Merchandising and manage stock control.

Skills

Excellent communication

Relationship building

Fluency in a second language

Knowledge of fashion and trends

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Customer Service

• Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets
• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• Cross sell between departments to support link sales and client interaction with all Dior universes
• Oversee the Visual Merchandising of your department, optimising commerciality at all opportunities
• Deal effectively with customer complaints by liaising with the Line Manager where necessary

Product

• Follow all stock control procedures
• Ensure the management of stock control for your department
• Support the management of back office operations
• Coordinate stock takes for your department
• Understand and produce action plans for depreciated stock
• Produce action plans for slow moving stock

People

• To assist in incorporating new staff members into the team and guide new members of the team
• Be present on the shop floor in order to support and motivate the team
• Provide the link between the team and Manager
• Conduct training sessions with the team on product
• Support with developing and mentoring the team, reviewing individual performance and proposing development plans
• Hold Sales Consultant touchbase meetings as requested by Management

Other

• Support the team to maintain the highest standards of housekeeping and display within the boutique
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Boutique operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team.

Requirements

• Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.
• Previous experience at Supervisor level within luxury fashion
• Excellent communication and relationship building skills
• An existing client book (preferred)
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)