Full Time Receptionist

Aimbridge Hospitality; Glasgow; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading global hospitality firm in Glasgow is seeking a dedicated Front Office team member to ensure a smooth guest experience. Key responsibilities include managing check-ins and check-outs, and providing excellent customer service. The ideal candidate will possess strong communication, organisational, and attention to detail skills, alongside basic computer proficiency. Join our inclusive team and contribute to shaping the future of hospitality.

Benefits

Hotel discounts portfolio wide

Wagestream access

Employee assistance programme

Career and lifestyle breaks

Volunteer days

Minimum 28 days holiday

Staff Meals on Duty

Employee of the month scheme

Customer Review Bonus

Guaranteed day off on your birthday

Qualifications

• Ability to interact effectively with guests and colleagues.
• Manage reservations and ensure smooth operations at the front desk.
• Ensure accuracy in guest information and bookings.

Responsibilities

• Handle check-in and check-out processes for guests.
• Provide feedback to the Front Office Manager based on guest interactions.
• Support colleagues across various hotel operations.

Skills

Excellent communication skills

Strong organisational skills

Attention to detail

Basic computer skills

Tools

Microsoft Office

Hotel management software (e.g., Opera, Fidelio)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include :

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24 / 7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Minimum 28 days holiday.
• Staff Meals on Duty
• Employee of the month scheme with financial bonus
• Customer Review Bonus - We love our staff being mentioned & recognised online. For every mention you will receive a £5 bonus.
• Guaranteed day off on your birthday & Reward on MO
• Friends & family rates at dozens of Aimbridge EMEA Properties

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in / out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills : You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills : You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
• Attention to detail : Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail‑oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills : You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.