Full TIme Omni Channel Virtual Selling Associate

Michael Kors; Bicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion brand in the UK is seeking a Virtual Sales/Omni Channel Associate to enhance customer engagement and drive virtual sales. This in-store role emphasizes creativity and achieving sales targets, requiring excellent communication and organizational skills. The ideal candidate is a vibrant brand ambassador with a passion for fashion and styling. Competitive compensation and employee benefits are offered.

Benefits

Competitive compensation package

Employee discount across Jimmy Choo and Michael Kors

Clothing allotment

Employee Wellbeing programme

Qualifications

• Confidence in delivering exceptional virtual customer experience.
• Ability to resolve client problems quickly and effectively.
• Excellent organizational and communication skills.

Responsibilities

• Achieve virtual sales results through elevated customer engagement.
• Build and maintain repeat clientele.
• Drive virtual sales from store level.

Skills

Virtual customer experience

Organizational skills

Effective problem-solving

Communication skills

Creativity for digital content

Multitasking

Job description

Overview

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

VIRTUAL SALES/OMNI CHANNEL ASSOCIATE - based in store working with our customers virtually

The Retail Division at MICHAEL KORS is a continuously growing network of more than 30 Outlets, 80 Lifestyle stores, 100 Concessions/Shop in Shops in 21 European Countries.

Our EMEA Retail team is passionate, driven, multicultural and has a wonderful international spirit.

This is an in-store based role, not remote.

What You’ll Do

• Achieve virtual sales results through elevated customer engagement
• Build and maintain repeat clientele by continually developing knowledge of current trends and styling techniques
• Drive virtual sales results from store level by utilizing the clientele app and all available tools and technology
• Perform operational tasks with excellence
• Assure the entire meaningful virtual customer experience including post-purchase processes: preparing product for sending, packing, etc.
• Demonstrate flexibility and desire for individual growth in a fast-paced store environment
• Collaborate with management to create innovative ways to maximize personal sales results

What You’ll Need to Have

• Confidence in delivering exceptional virtual customer experience
• Ability to resolve all client problems quickly and effectively, ensuring client satisfaction
• Excellent organizational and communication skills with attention to detail and accuracy
• Understanding of virtual sales targets and expectations
• Comfortable with working on the phone and with WhatsApp
• Creativity and skills to create digital content to share with customers
• Able to work under pressure and to thrive in a fast-paced, challenging environment
• Able to multitask and work on different tasks easily
• English language proficiency

We’d Love to See

• Vibrant and motivated with the ability to engage
• true brand ambassador with a passion for styling and love for fashion
• Interest in self-development and growing your career within Capri Holdings (Versace, Jimmy Choo, MICHAEL KORS)
• Technologically savvy with an entrepreneurial spirit
• Local language

What We Offer

• Competitive compensation package
• Employee discount across Jimmy Choo and Michael Kors
• Clothing allotment
• Employee Wellbeing programme

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - MICHAEL KORS

We are an Equal Opportunity Employer M/D/F/V

Equal Employment Opportunity

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Accommodation

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].