Full Time Library Customer Service Assistant

We Manage Jobs(WMJobs); Kenilworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Kenilworth is looking for a dedicated individual for a customer service role in their library. The successful candidate will engage with users of all ages, conduct outreach activities, and leverage ICT tools for customer support. Offering a comprehensive benefits package, including a strong pension scheme and generous annual leave, this position is ideal for someone enthusiastic about libraries and community service.

Benefits

Generous pension scheme

Agile working options

Annual leave entitlement plus bank holidays

Qualifications

• Experience of using office packages and internet for customer support.
• Ability to deliver promotional work including children's activities.
• Capability to assist customers effectively with enquiries.

Responsibilities

• Serve as the first point of contact for all library users.
• Deliver outreach and promotional work for library activities.
• Provide hands-on advice using ICT resources to assist customers.

Skills

Customer service

Enthusiasm for books and reading

Experience with ICT and social media

Organizational skills

Education

Relevant qualifications in library services or customer service

Job description

Overview

Working in Leamington & Kenilworth Library, this role is the first point of contact for all users. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages.

Responsibilities

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages.

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

Working Pattern

Week 1: Monday LEA 9:00 – 6:00, Tuesday 9:00 – 5:30, Wednesday 9:00 – 5:30 Thursday 9:00 – 5:30, Friday LEA 9:00 – 6:00
Week 2: Tuesday 9:00 – 5:30, Wednesday 9:00 – 5:30, Thursday 9:00 – 5:30, Friday LEA 9:00 – 6:00, Saturday LEA 11:00 – 4:30
Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.

Benefits

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For further information please contact Dee Berridge Team Manager.

[e-mail]

Closing date: 3rd November 2025
Interview date: Week commencing 17th November 2025

Equality and Diversity

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more