Full Time Call Centre Advisor

Pertemps; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading employment agency in the East Midlands is seeking a Call Centre Advisor to manage customer interactions and orders. The ideal candidate will possess exceptional customer service skills and call center experience. Working hours are Monday to Sunday, with a rotational shift from 07:30 to 18:00. This position offers training and the opportunity to advance to a permanent role.

Qualifications

• Excellent customer service skills and effective communication are vital.
• Prior experience in a call center is required.
• Must have attention to detail and a valid driver's license.

Responsibilities

• Communicate with customers, handle orders, and resolve enquiries.
• Manage customer complaints efficiently.
• Refer complex matters to appropriate personnel.

Skills

Customer Service Skills

Communication

Attention to Detail

Job description

Overview

Our Client has an opportunity for Full Time as a Call Centre Advisor. Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests. Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Responsibilities

• Communicating with the Customer, receiving calls to the helpline and dealing with customers orders.
• Dealing with enquiries and complaints
• Referring on any complex matters when necessary.

Requirements

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Details

• Days: Monday to Sunday (Working 5 days out of 7 - working every other weekend)
• Hours: 07:30 - 18:00 (8hr shift - rotational)

Training will be provided prior to start date.

Ongoing Mentoring.

Must be available to do training for 3 days during the week.

Please contact 01509 213000 / [e-mail]