Full Stack Platform Engineering Manager - UK Shared Services Platform (Digital) (New Bailey, Manches

BT Group; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telecom provider is seeking a Full Stack Platform Engineering Manager to oversee their UK Shared Services Platform. You will lead a multi-disciplined team while ensuring compliance with government requirements and driving the transition to cloud solutions. The ideal candidate will have a strong background in IT security and project management, with proven experience managing secure platforms. This role offers a flexible hybrid working model and opportunities for significant impact on public services.

Qualifications

• Proven background in managing secure platforms within UK government or regulated environments.
• Familiarity with IT security best practices, data protection, and incident management tools.
• Experience working in certified environments and understanding government security regulations.
• Proven people management and leadership background.
• Excellent communication and stakeholder engagement abilities.
• Demonstrated experience solving complex problems and making sound decisions under pressure.
• A security-first approach in everything you do.

Responsibilities

• Taking design ownership of a complex tooling, network management, and service management platform.
• Overseeing our cloud-first journey for future government contracts.
• Providing detailed costings to support new business opportunities.
• Working closely with in-life operations to ensure service levels are consistently met.
• Maintaining a clear roadmap for obsolescence, software versioning, and licensing.
• Managing a multi-disciplined team covering database, networks, security, virtualisation, and cloud technologies.
• Collaborating with security teams to ensure platform health and prepare for annual certifications.
• Driving security and compliance, including risk management and thorough testing.
• Leading documentation, training, and knowledge sharing to empower your team and end-users.
• Working collaboratively with cross-functional teams to ensure seamless integration and smooth operations.

Skills

Change Management

IT Security

Cloud Computing

Agile Methodologies

Infrastructure Architecture/Design

Continuous Integration/Continuous Deployment

Automation & Orchestration

Project/Programme Management

Decision Making

Growth Mindset

Performance Management

Inclusive Leadership

Tools

JIRA

ServiceNow

Job description

Full Stack Platform Engineering Manager - UK Shared Services Platform (Digital)

Location: New Bailey, Manchester, Greater Manchester, UK

Job Type: Full-time

Application Deadline: 2026-01-30

We operate a flexible hybrid working model - three days together in the office, two days wherever works for you. However, on occasion, you may be required onsite for up to five days a week to meet business or customer needs. Please note: Eligibility for UK Security Clearance at the required level is essential for this role. You must have this clearance in place before you can start.

Why this job matters

As the Infrastructure Design Team Lead, you'll own the team responsible for the UK Shared Services Platform - providing the UK government with a fully maintained, certified service management and tooling platform. With over 90 government contracts already on board, you'll help lead the next wave of technical evolution as we move government services to the cloud. This is a unique opportunity to make a real impact on public safety, while tackling complex challenges across people, processes, physical environments, and technical solutions.

What you'll be doing

• Taking design ownership of a complex tooling, network management, and service management platform.
• Overseeing our cloud-first journey for future government contracts.
• Providing detailed costings to support new business opportunities.
• Working closely with in-life operations to ensure service levels are consistently met.
• Maintaining a clear roadmap for obsolescence, software versioning, and licensing.
• Managing a multi-disciplined team covering database, networks, security, virtualisation, and cloud technologies.
• Collaborating with security teams to ensure platform health and prepare for annual certifications.
• Driving security and compliance, including risk management and thorough testing.
• Leading documentation, training, and knowledge sharing to empower your team and end-users.
• Working collaboratively with cross-functional teams to ensure seamless integration and smooth operations.

The skills and experience you'll need to succeed

Essential

• A proven background in managing secure platforms within UK government or regulated environments.
• Familiarity with IT security best practices, data protection, and incident management tools (e.g., JIRA, ServiceNow).
• Experience working in certified environments and understanding government security regulations.
• Proven people management and leadership background.
• Excellent communication and stakeholder engagement abilities.
• Demonstrated experience solving complex problems and making sound decisions under pressure.
• A security-first approach in everything you do.

Skills profile

• Change Management
• IT Security
• Cloud Computing
• Agile Methodologies
• Infrastructure Architecture/Design
• Continuous Integration/Continuous Deployment
• Automation & Orchestration
• Project/Programme Management
• Decision Making
• Growth Mindset
• Performance Management
• Inclusive Leadership

Our leadership standards

• Looking in: Leading inclusively and Safely - I inspire and build trust through self-awareness, honesty and integrity.
• Owning outcomes: I take the right decisions that benefit the broader organisation.
• Looking out: Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
• Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision‑making.
• Looking to the future: Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
• Building for the future - I build diverse future‑ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We are a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

• Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
• We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.