Full Stack Platform Engineering Manager - UK Shared Services Platform (Digital)

BT Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Manchester is seeking a professional with a proven background in managing secure platforms and IT security best practices. You will oversee a multi-disciplined team and ensure compliance with government regulations. The role involves significant problem-solving, communication, and stakeholder engagement, alongside a commitment to security. This position offers flexible working arrangements and encourages diverse applicants, emphasizing inclusivity and a growth mindset.

Qualifications

• Proven background in managing secure platforms within UK government or regulated environments.
• Familiarity with IT security best practices, data protection, and incident management tools.
• Experience working in certified environments and understanding government security regulations.
• Proven people management and leadership background.
• Excellent communication and stakeholder engagement abilities.
• Demonstrated experience solving complex problems and making sound decisions under pressure.
• A security-first approach in everything you do.

Responsibilities

• Take design ownership of a complex tooling and service management platform.
• Oversee cloud-first journey for future government contracts.
• Provide detailed costings to support new business opportunities.
• Work closely with in-life operations to ensure service levels are met.
• Maintain a clear roadmap for software versioning and licensing.
• Manage a multi-disciplined team covering various technologies.
• Collaborate with security teams to ensure platform health.
• Drive security and compliance, including risk management.
• Lead documentation, training, and knowledge sharing.
• Work collaboratively with cross-functional teams.

Skills

Change Management

IT Security

Cloud Computing

Agile Methodologies

Infrastructure Architecture / Design

Continuous Integration / Continuous Deployment

Automation & Orchestration

Project / Programme Management

Decision Making

Growth Mindset

Performance Management

Inclusive Leadership

Tools

JIRA

ServiceNow

Job description

What you’ll be doing

• Taking design ownership of a complex tooling, network management, and service management platform.
• Overseeing our cloud‑first journey for future government contracts.
• Providing detailed costings to support new business opportunities.
• Working closely with in‑life operations to ensure service levels are consistently met.
• Maintaining a clear roadmap for obsolescence, software versioning, and licensing.
• Managing a multi‑disciplined team covering database, networks, security, virtualisation, and cloud technologies.
• Collaborating with security teams to ensure platform health and prepare for annual certifications.
• Driving security and compliance, including risk management and thorough testing.
• Leading documentation, training, and knowledge sharing to empower your team and end‑users.
• Working collaboratively with cross‑functional teams to ensure seamless integration and smooth operations.

The skills and experience you’ll need to succeed

Essential

• A proven background in managing secure platforms within UK government or regulated environments.
• Familiarity with IT security best practices, data protection, and incident management tools (e.g., JIRA, ServiceNow).
• Experience working in certified environments and understanding government security regulations.
• Proven people management and leadership background.

And

• Excellent communication and stakeholder engagement abilities.
• Demonstrated experience solving complex problems and making sound decisions under pressure.
• A security‑first approach in everything you do.

Skills profile

Change Management, IT Security, Cloud Computing, Agile Methodologies, Infrastructure Architecture / Design, Continuous Integration / Continuous Deployment, Automation & Orchestration, Project / Programme Management, Decision Making, Growth Mindset, Performance Management, Inclusive Leadership

Our leadership standards

Looking in :
• Leading inclusively and Safely – I inspire and build trust through self‑awareness, honesty and integrity.
• Owning outcomes – I take the right decisions that benefit the broader organisation.
Looking out :
• Delivering for the customer – I execute brilliantly on clear priorities that add value to our customers and the wider business.
• Commercially savvy – I demonstrate strong commercial focus, bringing an external perspective to decision‑making.
Looking to the future :
• Growth mindset – I experiment and identify opportunities for growth for both myself and the organisation.
• Building for the future – I build diverse future‑ready teams where all individuals can be at their best.

Additional information

A FEW POINTS TO NOTE : Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.