Fulfilment & Support Lead

Marie Curie UK; City of Edinburgh; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave

Group Pension Scheme

Loan schemes

CPD opportunities

Industry-leading training

Wellbeing & EAP

Bereavement benefits

Blue Light Card

Eye care

Job summary

Marie Curie is seeking a Fulfilment & Support Lead to oversee the end-to-end delivery of fundraising campaigns and products, coordinating internal teams and external suppliers for on-time, accurate delivery.

You will drive process improvements, manage budgets, and ensure compliant data transfers while supporting a high-performance Fulfilment & Support team in a hybrid Edinburgh-based role.

Qualifications

• Strong project management experience delivering complex projects on time and within budget.
• Significant supplier management experience, including negotiating and influencing for the best outcomes.
• Experience designing, implementing and improving operational processes.
• Strong analytical skills, with the ability to use data to inform decisions and influence stakeholders.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the operational delivery of fundraising products from concept through to fulfilment and evaluation.
• Manage relationships with key suppliers, including fulfilment houses and mailing partners, ensuring excellent service and value for money.
• Design, document and continuously improve operational processes.
• Produce technical briefs and manage safe, compliant data transfers.
• Monitor supplier performance and identify opportunities for improvement.

Skills

Project management

Supplier management

Process design

Data analytics

Communication

Requirements gathering

Team leadership

Organised & detail-oriented

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Job Description

Join Us in Making a Difference at Marie Curie

Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

What You’ll Do

As our Fulfilment & Support Lead, you'll be the operational expert behind the delivery of fundraising products and supporter fulfilment. You'll oversee the end-to-end operational delivery of campaigns and products, working closely with internal teams and external suppliers to ensure everything is delivered accurately, on time and within budget. You'll act as the go-to specialist for fulfilment across Fundraising, helping teams identify the right solutions for their products, budgets and audiences, while ensuring compliance, efficiency and an outstanding supporter experience.

What You'll Be Doing

• Leading the operational delivery of fundraising products from concept through to fulfilment and evaluation.
• Managing relationships with key suppliers, including fulfilment houses and mailing partners, ensuring excellent service and value for money.
• Designing, documenting and continuously improving operational processes.
• Producing technical briefs and managing safe, compliant data transfers.
• Monitoring supplier performance and identifying opportunities for improvement.
• Working collaboratively across fundraising, technology, compliance, finance, CRM, insights and procurement teams.
• Managing and developing the Fulfilment & Support team, supporting high performance and continuous improvement.
• Supporting budget planning, forecasting and expenditure management.
• Identifying and mitigating operational and supply chain risks.
• Ensuring supporters receive a seamless and engaging experience across fundraising products and channels.

We're looking for an experienced operations or fulfilment professional who thrives on organisation, problem-solving and continuous improvement.

You’ll bring:

• Strong project management experience, delivering complex projects on time and within budget.
• Significant supplier management experience, including negotiating and influencing for the best outcomes.
• Experience designing, implementing and improving operational processes.
• Strong analytical skills, with the ability to use data to inform decisions and influence stakeholders.
• Excellent communication and relationship-building skills.
• Experience gathering requirements and translating business needs into practical solutions.
• Experience managing teams and developing colleagues.
• A highly organised, detail-focused approach and the ability to work effectively in a fast-paced environment.

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Close date for applications

Sunday 18th October 2026

Salary

£38,007 - £42,230

Contract

Full time, Perm

Based

Hybrid Role Edinburgh Office

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.