Fulfilment Shift Leader - Workington Superstore

Tesco; Workington; On-site; GBP 16,910,000 - 42,327,000; Full time

Benefits offered by this job

Clubcard discount

Flexible working

Wellbeing services

Life cover

Pension with employer match

Uniform provided

Holiday entitlement

Job summary

Tesco is seeking a Shift Leader to manage a fast-paced retail environment in the United Kingdom. You will coordinate a team to deliver excellent customer service, coach colleagues, and implement practical improvements while ensuring safety and smooth store operations.

This role offers guaranteed hours with the potential for flexibility and career progression within Tesco’s diverse team. A supportive leadership culture and ongoing development opportunities are provided.

Qualifications

• Customer service excellence and a proactive approach to helping shoppers.
• Strong communication and interpersonal skills for team leadership.
• Ability to adapt to changing store needs and schedules.

Responsibilities

• Own and coordinate store activities with a team to deliver.
• Provide on-the-job coaching to improve service and performance.
• Identify practical actions to improve team performance and customer experience.
• Help keep the area safe for staff and customers.

Skills

Customer service

Team leadership

Communication

Flexibility

Energy and drive

Customer focus

Job description

About the role

Availability Window
Days
From time
To time
Sun
13:00:00
23:00:00
Mon
13:00:00
22:00:00
Fri
06:00:00
14:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.


• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.


• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for

As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of activities by coordinating a team to deliver.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

You will have a great understanding of how your team is performing and be the expert in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your area will always remain a safe place to work and shop.

You will need

• You are able to role model giving great, natural customer service ensuring every customers needs are met


• Be able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best


• You are a clear communicator and use a variety of methods to keep the team well informed


• Be confident in taking the lead as at times you will be in charge


• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues


• You have energy and drive to deliver beyond expectations and effectively balance priorities


• Always looking for ideas and opportunities to serve Britain's shoppers a little better everyday.

Whats in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)


• Request flexible working from day one


• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home


• Access to free wellbeing services with a range of resources to support your mind, body, and life


• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%


• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes


• Uniform provided and policies to support you for all of life's moments, big and small


• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com