Fulfilment Shift Leader - Haverfordwest Extra

Tesco; Haverfordwest; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading supermarket chain in Haverfordwest is seeking a Shift Leader to enhance customer service and lead a team in a fast-paced retail environment. Responsibilities include coordinating team activities and maintaining a safe working environment. This role offers a minimum of 16 guaranteed hours per week, with a competitive pay starting from £14.76 per hour and various flexible benefits.

Benefits

20 days holiday plus Bank holidays

Flexible working

Colleague discounts

Access to wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Role model great customer service to meet customer needs.
• Build strong relationships with colleagues to foster team spirit.
• Confidence to lead when required.

Responsibilities

• Serve shoppers better every day.
• Co-ordinate a team to deliver objectives.
• Maintain a safe working environment.

Skills

Customer service

Team leadership

Clear communication

Flexibility

Decision-making

Energy and drive

Job description

Overview

Tesco UK • Haverfordwest • Permanent • Apply by 22-Oct-2025

The availability window outlines the periods in the week you are asked to be available to work. We will schedule your contracted hours within these times and you will have 3 weeks’ notice of exact shifts. We are flexible if your available times are close but not exact to those advertised.

Salary - Shift Leader rate of pay starts from £14.76 per hour; rises to £15.97 for stores inside the M25. Additional payments may apply depending on location.

New colleagues joining us are offered a minimum of 16 guaranteed hours per week, with options to work as few as 12 hours if desired.

For more details, click here to read more.

Customer focus - Customers are at the heart of everything we do. This is a role for doers with plenty of variety and everyday challenges.

Responsibilities

• Be a colleague in a store and help to serve shoppers better every day.
• Meet great people, learn new things, and be part of a specialist, diverse team where everyone is welcome.
• Support stability or flexibility for your lifestyle and potential career progression.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Flexible working from day one.
• Colleague Clubcard discounts and savings on pay day weekends.
• Access to free wellbeing services and resources for mind, body, and life.
• Life cover of five times pay and an employer pension with matching contributions up to 7.5%.
• Flexible benefits including discounts, shares, and cycle to work schemes.
• Uniform provided and policies to support life events.
• Access to colleague networks and information about benefits available for colleagues.

Qualifications and responsibilities

You will be responsible for

• Working in a fast-paced retail environment where no day is the same.
• Co-ordinating a team to deliver objectives and taking ownership of activities.
• Improving service through on-the-job coaching and feedback while keeping the customer at the heart of everything you do.
• Understanding team performance and delivering practical actions to improve through hands-on leadership.
• Maintaining a safe place to work and shop.

You will need

• Role model great, natural customer service to meet customer needs.
• Build strong, lasting relationships with colleagues to foster team spirit.
• Clear communication and keeping the team well informed using varied methods.
• Confidence to lead when required.
• Flexibility in thinking, quick decision-making, and ability to handle change to serve customers and colleagues.
• Energy and drive to exceed expectations and balance priorities.
• Continuous ideas and opportunities to serve shoppers better.

About us

Our vision at Tesco is to become every customer's favourite way to shop, with the core purpose: "Serving our customers, communities and planet a little better every day." We strive to be a responsible and sustainable business for all stakeholders and the communities we are part of.

We are committed to diversity, equity, and inclusion (DE&I) and to creating a welcoming environment for everyone. We welcome flexible working discussions and support various life circumstances.

Accessibility - We are proud to be Disability Confident Leader and offer an inclusive recruitment process. For accessibility information, please click here.

Please note - Tesco recruits individuals who meet the school leavers age. If required, click here to find out the age for your country. Some roles may require certain working hours or locations, and high volumes of applicants may lead to earlier role closures.

For more information about us, visit www.tescoplc.com.