Fulfilment Program Manager

LULULEMON; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health & dental benefits

Mental health plans

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Senior Project/Program Manager for Strategic Fulfilment Programs. You will lead end-to-end DC and logistics projects, coordinating with cross-functional teams to deliver on time and within budget.

You will manage budgets, engage 3PLs, and drive system integrations (WMS, RMS) while mitigating risks and maintaining SLA performance. Fluent English and strong negotiation skills are essential.

Qualifications

• 7–10 years of Project/Program management experience.
• Experience with WMS (Manhattan) and multicarrier tech is valuable.
• Strong understanding of the EMEA supply chain landscape and regulatory requirements.
• Proven experience in carrier negotiations and contract management.
• Ability to lead cross-functional teams and manage multiple stakeholders.
• Excellent communication and fluent English (additional languages a plus).
• PM certification (PMP or PRINCE2) preferred.

Responsibilities

• Lead end-to-end planning and execution of DC and logistics projects; develop detailed project plans and milestones.
• Manage project budgets, timelines, and resources; ensure scope and stakeholder alignment.
• Collaborate with operations, IT, finance and procurement to deliver projects successfully.
• Engage 3PLs for distribution and transportation services and ensure smooth integration.
• Serve as primary contact for stakeholders and carriers, reporting status and risks.
• Oversee implementation of new fulfilment capabilities and system integrations (WMS, RMS).

Skills

Project management

Carrier negotiations

Cross-functional leadership

Communication

English fluency

Problem solving

WMS Manhattan

Multicarrier tech

EMEA logistics

Education

PM certification (PMP/PRINCE2)

Tools

WMS Manhattan

Nshift

Centiro

Job description

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Strategic Fulfilment Programs is the team that bridges strategy and execution across Global Fulfilment. We align priorities, investments, and resources to ensure the right initiatives are delivered at the right time, creating sustainable value for our business, distribution network, stores, and guests in North America, EMEA, APAC and China

core responsibilities

• Lead the end-to-end planning and execution of DC and logistics projects; develop detailed project plans, set milestones, and ensure alignment with regional and global logistics objectives.
• Manage project budgets, timelines, and resources, ensuring adherence to scope and stakeholder requirements.
• Managing fulfilment programs and projects from planning to operations. Collaborate with cross-functional teams, including operations, IT, finance, and procurement, to ensure successful project delivery
• Engage with 3rd Party Logistics providers for distribution and transportation services to ensure seamless project integration and implementation.
• Act as the primary point of contact for internal stakeholders and carriers, providing regular updates on project status and resolving issues as they arise.
• Oversee the implementation of new fulfilment capabilities in our supply chain network, ensuring integration with existing systems (such as WMS, RMS).
• Work closely with carriers to align on service expectations, optimize routes, and improve delivery performance.
• Support performance post-implementation to identify areas for improvement and ensure compliance with service-level agreements (SLAs).
• Identify and mitigate risks associated with multi-carrier logistics operations, including delays, capacity issues, and regulatory compliance challenges.
• Provide operational governance, managing regular project updates to leadership, highlighting key metrics and any potential risks or deviations from plan.

Value add

• Work with global and regional teams to ensure consistency in the multi-carrier programs in North America, EMEA, APAC and China; sharing best practices and lessons learned.
• Experience with 3rd party logistics organizations and project management

qualifications

• 7-10 years of Project or Program management experience.
• Experience with WMS (Manhattan), Multicarrier Parcel Engine technology solutions (like Nshift, Centiro) and their delivery and operational support are value add
• Strong understanding of the EMEA supply chain landscape, including regulatory requirements and carrier networks.
• Proven experience in carrier negotiations and contract management.
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
• Strong problem-solving skills, with the ability to adapt to rapidly changing environments.
• Excellent communication and interpersonal skills, with fluency in English (additional languages of value)
• Project management certification (PMP, PRINCE2) are preferred.
• Preferred familiarity with e-commerce logistics and last-mile delivery solutions.
• Preferred experience with distribution and logistics program strategy (including NorthAmerica, APAC including China)

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in UK is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.