Fulfilment Operations Manager - 12 months Secondment

Booker; North East; Vor Ort; GBP 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Booker colleague card 10% off and 3x %

Tesco discount card 10–15%

Tesco Mobile 10% off

Health checks 50% off at Tesco Pharmac

Cycle to work scheme

Save As You Earn share scheme (after 3

Pension - employer contribution match

Life Assurance - life cover up to 3x +

Zusammenfassung

Booker is seeking a Fulfilment Operations Manager to drive operational excellence across regional branches. You will lead improvements in delivery, staffing, processes and standards, partnering with branch teams to deliver reliable service and cost-efficient operations.

You will coach teams, enhance driver standards, and embed best practice across the region, delivering strong customer focus and performance results.

Qualifikationen

• Proven ability to manage transport and warehousing operations.
• Strong understanding of compliance requirements within logistics.
• Experience controlling budgets and reducing costs.
• Experience delivering staff training and development plans.
• Knowledge of branch warehouse and delivery workflows.
• Customer-focused mindset with performance improvement skills.
• Data-driven decision making using performance metrics.

Aufgaben

• Improve customer satisfaction and regional delivery performance.
• Increase warehouse productivity, pick rates, and stock availability.
• Ensure on-time delivery and efficient branch-to-delivery flow.
• Coach and develop branch teams and drive process improvements.
• Monitor KPIs and translate insights into action plans.
• Support driver recruitment and training activities.
• Implement changes to policies, procedures, and systems regionally.
• Collaborate with regional teams and management to sustain standards.

Kenntnisse

Transport operations

Compliance knowledge

Budget management

Training & development

Branch operations

Customer service focus

KPI improvement

Jobbeschreibung

We have an exciting opportunity for a Fulfilment Operations Manager to lead operational excellence across branches within your region. This is a high-impact, field-based role where you'll influence change, drive continuous improvement and support branch teams to deliver exceptional service to customers. You'll be responsible for improving the end-to-end delivery operation, ensuring branches have the people, processes, productivity and standards required to deliver a reliable, professional service.

Working closely with branch teams, you'll drive performance across customer satisfaction, driver service, productivity, stock movement, availability and on-time delivery, while maintaining a strong focus on cost control and operational standards.

You’ll coach and develop branch teams, strengthen driver standards and recruitment, champion process and system improvements, and embed best practice across the region. Through your leadership, you'll help ensure branches consistently deliver a reliable, efficient and customer-focused service.

About the role

We have an exciting opportunity for a Fulfilment Operations Manager to lead operational excellence across branches within your region. This is a high-impact, field-based role where you'll influence change, drive continuous improvement and support branch teams to deliver exceptional service to customers. You'll be responsible for improving the end-to-end delivery operation, ensuring branches have the people, processes, productivity and standards required to deliver a reliable, professional service.

Working closely with branch teams, you'll drive performance across customer satisfaction, driver service, productivity, stock movement, availability and on-time delivery, while maintaining a strong focus on cost control and operational standards.

You’ll coach and develop branch teams, strengthen driver standards and recruitment, champion process and system improvements, and embed best practice across the region. Through your leadership, you'll help ensure branches consistently deliver a reliable, efficient and customer-focused service.

You will be responsible for

• Improving delivered customer satisfaction performance across the region
• Improving warehouse productivity, pick rates, pick routes, efficiencies, marshalling, shifts and processes
• Improving product availability and the processes that support pick availability
• Driving effective branch set-up for efficient warehouse-to-delivery flow
• Driving on-time performance including DOT performance, departure on time, route amendments and call point management
• Completing helpful driver branch checks, pre-brief / de-brief activity and vehicle and driver standards
• Improving driver service, uniform standards and correct branch processes
• Monitoring Deskpro customer service performance, SLA compliance and outstanding tickets
• Supporting branch management through DSM workshops, process changes, IT changes and operational planning
• Supporting driver recruitment, Driver Academy activity and branch driver capability
• Managing delivery equipment including cages, pallet wrappers, and totes
• Managing and challenging driver agency usage and delivery-related costs
• Monitoring key KPIs and turning performance insight into branch action plans
• Training, coaching and developing branch delivery and warehouse teams
• Implementing company policy, procedure, process and system changes positively
• Influencing senior management teams and regional support teams
• Continuous improvement to branch warehouse and delivery operations

You will need

• Strong transport operational and compliance knowledge / experience
• Ability to make commercially robust decisions while protecting SSL standards
• Managing budgets and challenging cost
• Training and development experience
• Strong knowledge of branch warehouse and delivery operations
• Customer service / satisfaction focus
• KPI and performance improvement
• Knowledge of pick, availability, marshalling and branch set-up processes
• Commercial and cost-control awareness
• Operational planning and problem-solving
• Ability to use performance systems and data to drive action
• Drive improvement and change positively within the region

Whats in it for you?

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About Us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is aDisability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visitwww.bookergro upjobs.co.uk