Fulfilment & Inventory Executive

Untamed; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Office on The Strand

25 days leave

MacBook/PC provided

Private healthcare

Pension

EMI options

Learning budget

Wellness budget

Charity days

Peternity Leave

Sabbatical after 4 years

Job summary

Untamed is seeking a hands-on UK supply chain lead to own 3PL, goods-in, UK inventory and outbound to retailers and D2C. You will partner with the Head of Supply Chain in a small, growing team to ensure accurate stock, timely replenishment and efficient outbound operations.

You will manage 3PL performance, forecast alignment and monthly reporting, while driving improvements and implementing best practices across warehousing and fulfillment.

Qualifications

• 3–5 years in logistics, ideally FMCG or pet food.
• Experience managing 3PL and warehouse operations.
• Strong stock control and reconciliation skills.
• Ability to drive improvements and solutions by exception.

Responsibilities

• Own the UK stock from 3PL arrival to customer delivery.
• Manage day-to-day relationship with 3PL, SLA tracking and invoicing.
• Oversee UK inventory accuracy, cycle counts and stock takes.
• Run outbound for UK retailers and D2C, including despatch instructions and OTIF.
• Own weekly KPI pack and reporting on warehouse performance.
• Support month-end reporting with UK stock positions and write-offs.
• Lead the 3PL performance reviews and forecast alignment.

Skills

Logistics experience

3PL management

Stock control

Exception management

Excel proficient

WMS/ERP usage

AI for automation

Stakeholder comms

Tools

NetSuite

WMS

ERP

Job description

Location: London (Hybrid)

Reports to: Head of Supply Chain

About Untamed

At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch seven years ago, we've delivered over 100 million meals to more than 500,000 cats across the UK, proving our product-market fit and scalability.

We make meat-first food using recognisable cuts of whole meat and wild fish, with no grains, added sugar or fillers. Having started as a subscription brand at untamed.com, we're now stocked nationally in Tesco, Sainsbury's, Co-op, Morrisons and Pets at Home, and sell on Amazon. We're a certified B Corp, rated Excellent on Trustpilot with over 11,000 five-star reviews.

About the role

Reporting into the Head of Supply Chain, you will own the UK end of our supply chain: our 3PL, goods-in, UK inventory, and getting stock out to retailers, D2C customers and Amazon. It is a hands‑on role with real ownership, in a small team going through a year of growth and change.

What you'll own

You own our UK stock from the moment it arrives at our 3PL until it reaches the customer.

3PL and goods‑in

• Own the day‑to‑day relationship with our 3PL: slot bookings, service levels, issues and reviews.
• Lead the monthly 3PL performance review with the Head of Supply Chain.
• Check the 3PL's output plan against forecast demand, and agree a recovery plan when capacity falls short.
• Keep the SLA and action tracker with the 3PL up to date.
• Review and approve all 3PL invoices.
• Reconcile receipts by exception against the PO and packing list, amend POs for over‑ or under‑receipts, and elevate material gaps.
• Raise and close shortfall and damage claims against suppliers, forwarders and the 3PL.

UK inventory

• Own the accuracy of our UK stock at the 3PL, including cycle counts and periodic stock takes.
• Ensure all stock movements (inbound, outbound and returns) are properly logged in the 3PL's WMS.
• Reconcile 3PL stock against our systems, investigate variances and approve adjustments.
• Manage aged and expired stock: review it by batch, agree whether it is used, donated or disposed of, and make sure stock records are adjusted.
• Plan and manage rework, such as relabelling and repacking, with the 3PL.
• Forecast and order packaging, tape and POS materials each month, keeping 40–60 days of cover at the 3PL.

Outbound to customers

• Run outbound for UK retailers and D2C: order validation, despatch instructions to the 3PL, retailer RDC slot booking, transport, ASNs, proof of delivery and OTIF.
• Own the daily outbound forecast and share it with the 3PL.
• Own the CHEP pallet account: orders, invoices and reconciliation.
• Own the returns process for D2C and retail, and analyse return trends to catch quality or shipping issues.
• Handle D2C delivery exceptions.
• Run Amazon operations: shipments into Amazon, delivery issues, and a monthly check of Amazon logistics invoices.

Reporting and compliance

• Produce the weekly KPI pack every Monday: orders shipped, 3PL OTIF, and retail and D2C days on hand.
• Report regularly on warehouse performance, inventory and fulfilment, and suggest improvements.
• Support month‑end reporting with UK stock positions, adjustments and write‑offs for Finance.
• Compile the packaging data for our EPR declaration.

The year ahead

2027 is a build year, and you will run the operational side of it. The Head of Supply Chain and Supply Chain Director lead the projects; you make them work on the ground.

• Scaling our fulfillment operation. Lead the operational side of changes to our warehousing and fulfilment set‑up as we grow, including process mapping and reporting with our partners.
• NetSuite. Be the super‑user for receiving and fulfilment, and help design and test the receipt‑to‑despatch process.
• International expansion. Help set up fulfillment for the new markets.
• Amazon and UK retail growth. Support our growth on Amazon and with UK retailers, including launching new products and onboarding new retailers, from set‑up and labelling requirements through to first deliveries.

What you'll bring

• 3–5 years in logistics, fulfillment or warehouse operations, ideally in FMCG, food or pet food.
• Day‑to‑day management of a 3PL or warehouse.
• Stock control experience: cycle counts, reconciliations, adjustments and rework.
• You work by exception and follow every issue through to closure.
• Strong Excel (pivot tables, lookups) and comfort working in a WMS and an ERP.
• You use AI tools to automate repetitive work, such as reports, forecasts and reconciliations.
• Clear, firm communication with 3PLs, carriers and retailers.

Nice to have

• You have been through a 3PL move or an ERP / WMS go‑live.
• You have set up fulfillment for a new country.
• Experience of UK packaging EPR reporting.
• Hands‑on experience shipping into Amazon (Vendor Central or FBA).
• A STEM background.

We Offer Big Challenges, Big Growth and Big Perks

We are offering a salary of £40,000 - £45,000 dependent on experience.

At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in the growth and development of our people. From day one, you’ll have access to our ever‑growing list of benefits:

• A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more.
• 25 days of annual leave, plus your birthday off and the ability to carry over days.
• A MacBook or PC and the technology you need to get set up.
• Private healthcare with dental and optical cover.
• A pension with employer contributions.
• An EMI options scheme so you can invest in the growth you build.
• Generous learning and development opportunities and budgets to further enhance your skills.
• £50 a month wellness budget/gym contribution.
• Paid charity days to support causes that matter to you.
• Free counselling and coaching through Spill and MoreHappi.
• Five working days of Peternity Leave to welcome a new pet to your home.
• A 28‑working‑day sabbatical after four years.
• Regular socials and team lunches.
• A free Untamed subscription for your furry friends.
• A collaborative and inclusive team in a fast‑growing business.