Frontline Welfare Navigator - Support the RAF Family

Confederation of Service Charities; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization supporting veterans is seeking a Welfare Services Navigator to provide essential support through helplines and online services. The ideal candidate will be compassionate, adaptable, and organised, with a background in welfare delivery. This role involves advising beneficiaries on financial assistance available and guiding them on accessing the necessary resources. The position is office-based in London with a minimum of three days in the office weekly. Applications are due by 16 December 2025.

Qualifications

• Experience in welfare or support-focused environment required.
• Ability to engage sensitively with individuals of all ages.
• Proactive approach to working with beneficiaries essential.

Responsibilities

• Provide support to beneficiaries through helpline and email services.
• Advise on financial assistance and support services.
• Guide members of the RAF family on accessing resources.

Skills

Compassionate

Adaptable

Organised

Effective communication

Analytically minded

Tools

CRM IT systems

Job description

A charitable organization supporting veterans is seeking a Welfare Services Navigator to provide essential support through helplines and online services. The ideal candidate will be compassionate, adaptable, and organised, with a background in welfare delivery. This role involves advising beneficiaries on financial assistance available and guiding them on accessing the necessary resources. The position is office-based in London with a minimum of three days in the office weekly. Applications are due by 16 December 2025.