Frontline Enquiry & Community Support Officer

Avon and Somerset Police; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A dedicated police force in the United Kingdom is looking for part-time Enquiry Officers to provide front-line support at police stations. These officers will act as the first point of contact for the public, resolving various enquiries and providing assistance to vulnerable individuals. Strong communication, IT skills, and resilience in tense situations are essential. Training is provided, with a working schedule of 14.8 hours per week on Thursday and Friday from 08:00 am to 04:00 pm.

Qualifications

• Comfortable in a rapidly changing environment.
• Professional and calm demeanor required.
• Ability to support vulnerable members of the public.

Responsibilities

• Act as the first point of contact for the public.
• Respond to and resolve enquiries face to face and online.
• Diffuse potentially volatile situations.

Skills

Good IT skills

Customer service skills

Resilience

Communication skills

Job description

A dedicated police force in the United Kingdom is looking for part-time Enquiry Officers to provide front-line support at police stations. These officers will act as the first point of contact for the public, resolving various enquiries and providing assistance to vulnerable individuals. Strong communication, IT skills, and resilience in tense situations are essential. Training is provided, with a working schedule of 14.8 hours per week on Thursday and Friday from 08:00 am to 04:00 pm.