Frontline Customer Service Advocate

HM Revenue and Customs; Newcastle upon Tyne; Hybrid; GBP 24,000 - 28,000; Part time

Job summary

A UK government agency in Newcastle upon Tyne is seeking a dedicated Customer Service Advisor to support customers via phone, email, and web chat. Responsibilities include assisting with tax queries and maintaining customer records. No experience needed as full training is provided. This role offers a supportive environment with an emphasis on work-life balance and opportunities for advancement. Flexible working arrangements are also available.

Benefits

Structured training and development opportunities

Flexible working hours

Work-life balance initiatives

Qualifications

• No experience necessary as full training provided.
• Comfortable talking on the phone and discussing debt.
• Ability to provide information quickly and clearly.

Responsibilities

• Assist customers via phone, email, or web chat.
• Help customers to pay the correct amount of tax.
• Create and maintain customer records.

Skills

Verbal communication skills

Written communication skills

Customer service dedication

Basic maths skills

Can-do attitude

Resilience

Job description

A UK government agency in Newcastle upon Tyne is seeking a dedicated Customer Service Advisor to support customers via phone, email, and web chat. Responsibilities include assisting with tax queries and maintaining customer records. No experience needed as full training is provided. This role offers a supportive environment with an emphasis on work-life balance and opportunities for advancement. Flexible working arrangements are also available.