Frontline Customer Service Advisor – Problem Solver & Support

Xplor Education; Newcastle upon Tyne; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Paid Parental Leave

GiveBackDays

Mental health support

Flexible working

Job summary

Xplor is seeking a Customer Service Advisor for its Newcastle upon Tyne office. You’ll act as the frontline contact, handling inquiries via chat, phone, ticket and email, and you’ll resolve issues to keep clients thriving.

This full-time role requires excellent communication, problem-solving, and a collaborative spirit to support client teams using our payments and services. Join a fast-paced, values-driven environment where you’ll learn from experienced teammates and grow with a global

Qualifications

• Excellent communication skills across phone, email, and chat.
• Problem solving and issue resolution with a can-do attitude.
• Strong attention to detail and clear documentation.

Responsibilities

• Be the First Point of Contact: respond to inquiries by phone, chat, or email.
• Resolve issues on the spot; escalate to Team Leader when necessary.
• Capture learnings from queries to support continuous improvement.
• Keep client communications and systems up-to-date with precision.
• Meet service levels and priorities using provided scripts and materials.

Skills

Customer Whisperer

Problem-Solving Ace

Detail-Oriented Dynamo

Team Player Extraordinaire

Adaptability

Job description

Xplor is seeking a Customer Service Advisor for its Newcastle upon Tyne office. You’ll act as the frontline contact, handling inquiries via chat, phone, ticket and email, and you’ll resolve issues to keep clients thriving.

This full-time role requires excellent communication, problem-solving, and a collaborative spirit to support client teams using our payments and services. Join a fast-paced, values-driven environment where you’ll learn from experienced teammates and grow with a global