Frontline Clerical Coordinator, Acute Medicine

The Princess Alexandra Hospital NHS Trust; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Clerical Co-ordinator for a full-time, permanent role. You will provide essential administrative support within our Acute Medicine department, managing patient records, answering inquiries, and ensuring a welcoming environment for patients and their families. This entry-level position requires no prior experience, though IT skills and customer service experience are preferred. Full training will be provided, and the role includes shift work to support 24/7 service delivery.

Benefits

Full training provided

Supportive work environment

Qualifications

• No prior experience necessary, but customer service experience is advantageous.
• Ability to maintain dignity and confidentiality while supporting patients.

Responsibilities

• Provide comprehensive reception and clerical support to the multidisciplinary team.
• Handle patient registration and maintain accurate patient records.
• Answer telephone enquiries while ensuring patient confidentiality.

Skills

IT skills

Customer service experience

Education

GCSE Maths & English Grade C or above or equivalent

NVQ Level 3 in Administration

Job description

A leading NHS Trust in the UK is seeking a Clerical Co-ordinator for a full-time, permanent role. You will provide essential administrative support within our Acute Medicine department, managing patient records, answering inquiries, and ensuring a welcoming environment for patients and their families. This entry-level position requires no prior experience, though IT skills and customer service experience are preferred. Full training will be provided, and the role includes shift work to support 24/7 service delivery.