Frontline Call Handler & Admin – Reception

Rotherham Doncaster & South Humber NHS Foundation Trust; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare trust in Rotherham is seeking a motivated Call Handler / Receptionist to join their busy admin hub. The successful candidate will provide quality administration and customer service, handling calls and maintaining records. Previous experience in a call handling role or the NHS is advantageous, along with strong communication skills and proficiency in Microsoft Office. This role includes an opportunity for a Level 2 apprenticeship qualification, contributing to personal and professional development.

Benefits

Level 2 apprenticeship opportunity

Regular supervision and professional development

Qualifications

• Experience in a call handling environment or previous work in the NHS is preferred.
• Ability to handle challenging calls with professionalism.
• Familiarity with the Microsoft Office suite is essential.

Responsibilities

• Provide quality administration and telephone service.
• Act as first point of contact for service users.
• Maintain accurate records using Microsoft applications.
• Support the team with general administrative duties.

Skills

Communication skills

Customer service

Word processing skills

Empathy

Education

5 GCSEs including Grade C or above in English and Mathematics or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SystmOne

Job description

A local healthcare trust in Rotherham is seeking a motivated Call Handler / Receptionist to join their busy admin hub. The successful candidate will provide quality administration and customer service, handling calls and maintaining records. Previous experience in a call handling role or the NHS is advantageous, along with strong communication skills and proficiency in Microsoft Office. This role includes an opportunity for a Level 2 apprenticeship qualification, contributing to personal and professional development.