Front Office Team Member - Full Time

IBIS; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in London is seeking a Receptionist to act as the face of their establishment. The role focuses on providing a warm welcome to guests and ensuring their needs are met throughout their stay. Ideal candidates should have excellent customer service skills, fluency in English, and the ability to handle multiple tasks in a busy environment.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Complimentary meals on duty

Pension Scheme

Access to Talent gym

Additional holidays with service

Qualifications

• Excellent guest relations skills and warm welcoming attitude.
• Ability to anticipate needs and build personalized guest experiences.

Responsibilities

• Extend warm welcomes to guests, ensuring their well-being.
• Maintain visibility in the lobby and build relationships with guests.
• Handle guest requests and provide information as needed.
• Assist Food and Beverage team when required.

Skills

Customer Service

Fluency in English

Positive problem-solving approach

Time-Keeping

Organised

Multi-tasking

Able to work under pressure

Tools

Opera Cloud

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Benefits

• Salary – £13.88/hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
• Pension Scheme
• Talent gym access
• Additional holidays with service
• Delicious complimentary meals on duty prepared by our creative chefs
• Career opportunities across a network of international brands
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere – explore limitless opportunities across 5,000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple – make you grow and give you the spark to unleash your personality
• And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C)

Job Description

As our next Receptionist, you…

• Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
• Being present and visible in the lobby and contributes to guests' sense of well‑being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
• Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles (memorable moments) for our guests.
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Qualifications

• Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
• Fluency in English.
• Customer Service.
• Positive problem‑solving approach.
• Time‑Keeping.
• Organised.
• Multi‑tasking.
• Able to work under pressure.

To help you navigate your role, and support your success you will be trained in all front‑of‑house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Additional Information

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Data Privacy

When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation related to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

For the PDF of the Employee Privacy Policy please visit our website.