Front Office Team Member - Full Time

Fairmont Hotels & Resorts; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable hotel chain is seeking a Receptionist to provide a warm welcome and exceptional service to guests. Responsibilities include managing guest relations and ensuring satisfaction through personalized interactions. Candidates must be eligible to work in the UK and fluent in English. Experience with hospitality systems is a plus. Join our team for a fulfilling career in the heart of hospitality.

Benefits

Salary of £13.88/hour

Free night stays in UK hotels

30% discount at Accor Restaurants

Pension Scheme

Talent gym access

Delicious complimentary meals on duty

Career opportunities across international brands

Qualifications

• You must be eligible to live and work in the UK with a current work visa.
• Prior experience with Opera Cloud is preferable but not mandatory.
• A positive problem-solving attitude is essential.

Responsibilities

• Welcome guests warmly as the face of the venue.
• Establish a personalized relationship and ensure guests' loyalty.
• Manage guest relations while following administrative procedures.
• Anticipate guests' needs and handle requests efficiently.
• Assist the bar team as required to enhance guest experience.

Skills

Customer Service

Fluency in English

Time-Keeping

Organised

Multi-tasking

Positive problem solving approach

Able to work under pressure

Tools

Opera Cloud

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Salary - £ 13.88/hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Pension Scheme
• Talent gym access
• Additional holidays with service
• Delicious complimentary meals on duty prepared by our creative chefs
• Career opportunities across a network of international brands
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C)

If you feel you are the right candidate for the role as our Front Office Team Member, please click ‘apply’ now! We’d love to hear from you!

Job Description

As our next Receptionist, you…

• Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
• Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles (memorable moments) for our guests.
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Qualifications

• Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
• Fluency in English.
• Customer Service.
• Positive problem solving approach.
• Time‑Keeping.
• Organised.
• Multi‑tasking.
• Able to work under pressure.

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf