Front Office Team Member - Brentwood

LGH - Holiday Inn; Brentwood; On-site; GBP 21,000 - 25,000; Full time

Job summary

A reputable hotel chain in Brentwood is seeking a Front Office Team Member to deliver exceptional customer service and manage guest communications. The ideal candidate has experience in a customer-facing role, strong communication skills, and the ability to work in a fast-paced environment. This position offers flexible hours, including weekends and holidays, and is perfect for those who are passionate about hospitality.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Wellbeing tips and support

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software, including reservation and property management systems.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Address guest requests and concerns promptly, ensuring their satisfaction.
• Answer phone calls and emails, take reservations, and manage guest information.
• Assist with administrative tasks such as billing, record-keeping, and report generation.
• Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Familiarity with computer systems

Job description

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You’ll Do

• Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Why Join Us

• Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
• Growth Opportunities: Be part of a team that encourages professional development and career growth., With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at 'Marcos.' The hotel also provides 24‑hour room service and a well‑equipped fitness club for guests to maintain their fitness routine.

Marco's Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant's ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests. We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking