Front Office Team Member

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Reading seeks a customer service professional to provide efficient registration and support for guests. The role requires excellent communication skills and a positive attitude, with benefits including competitive salary and discounts on hotel stays. Applicants must be eligible to live and work in the UK.

Benefits

Competitive salary

Free night stays in UK hotels

Up to 30% discount in Accor Restaurants

Discounted hotel rates worldwide

Qualifications

• Some experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills.
• Strong organizational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure.
• Attend to incoming calls via the switchboard professionally.
• Maintain strict security procedures for guest confidentiality.

Skills

Customer service

Communication skills

Organizational skills

Positive attitude

Job description

Company Description

Accor Group is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you become a Heartist®, because hospitality is, first and foremost, a work of heart. You will be in a caring environment and a team where you can be all you are, grow, discover other professions, and pursue career opportunities in your hotel or other hospitality environments, in your country or anywhere in the world.

You will enjoy exclusive benefits specific to the sector and beyond, and strong recognition for your daily commitment. Everything you do offers a deep sense of meaning, creating lasting, memorable, and impactful experiences for customers, colleagues, and the planet.

Job Description

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Qualifications

• Some experience in retail, hospitality, or a customer‑facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can‑do attitude.

Additional Information

• Thank you for your interest in this position. Due to the high volume of applications, we will only contact candidates selected for further consideration.
• Competetive salary.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C applies).
• Discounted hotel rates worldwide in Accor Hotels.
• Continuously learn and develop yourself with the Accor Academy.
• Support your wellbeing in your professional and personal life.
• Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries.
• Participate in initiatives to build a more inclusive and sustainable world.
• And many more benefits and perks: our objective is simple, make you grow and give you the spark to unleash your personality.
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.