Front Office Team Member

21c Museum Hotels; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in London is seeking a dedicated Front Office Team Member to provide exceptional guest service from arrival to departure. Responsibilities include checking in guests, managing requests, and upselling hotel facilities. The ideal candidate will have a service-focused personality, fluency in English, and experience in similar roles is advantageous. Enjoy benefits like discounted stays and meals. Join us in delivering outstanding hospitality!

Benefits

Employee benefit card with discounts

Free meals on duty

Complimentary stays

Friends & Family discounts

Pension Scheme

Health Insurance

Cycle-to-work scheme

Learning programs

Qualifications

• Candidates must have the right to work in the UK.
• Experience in a similar role is an asset.

Responsibilities

• Greet, check in, check out, and respond to requests.
• Promote hotel facilities and enhance guest experiences.
• Deal with guest complaints according to standards.

Skills

Service focused personality

Fluency in English

Communication skills

Sales skills

Tools

Opera or related systems

Job description

Company Description

Hourly rate: £14.00

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise icaring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our mission is to make the impossible possible to realise your dreams.

Job Description

First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

WHAT YOU WILL BE DOING:

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Dealing with payments (credit cards and cash)
• Communicate with guests by email and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests in Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
• Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great communication with all departments
• Making sure all important information is passed to the next shift and your colleagues
• Assure the task list has been done
• Being proactive in sorting‑out problems
• Working with Opera or related systems is a plus
• Fluency in English
• Taking care of guests luggage and portage services

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Candidates must have the right to work in the UK

Additional Information

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Cycle-to-work scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21