Front Office Team Member

Fairmont Hotels & Resorts; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company in Cambridge is seeking a Receptionist to welcome guests and ensure excellent service. You will register guests, manage payments, and handle inquiries. If you are friendly and customer-focused, this role offers competitive benefits and career growth within the hospitality industry.

Benefits

Competitive salary

Flexible rota

Discount card for Accor Hotels worldwide

Complimentary stays in UK hotels

Qualifications

• Experience in hospitality preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Availability to work weekdays and weekends.

Responsibilities

• Welcome guests to the hotel and ensure excellent service.
• Register guests and process payments.
• Handle guest complaints and ensure quality standards.

Skills

Friendly guest-focused personality

Strong communication skills

Problem-solving mindset

Job description

Company Description

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!

Job Description

As our next Receptionist, you will:

• Welcome guests to the hotel and ensure service is handled excellently.
• Register guests and process payments.
• Update guest information in the system.
• Take and confirm reservations for guests.
• Answer any queries guests may have regarding in-house facilities and local tourist information.
• Deliver excellent service to customers and ensure quality standards are consistently met.
• Maintain clean and organized work areas.
• Handle guest complaints and remarks promptly, providing timely responses.
• Pay close attention to detail and ensure quality in all aspects of your work.
• Be open to embracing change and adapting to new circumstances.

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

Qualifications

What Are We Looking For?

• A friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Strong communication skills and a problem‑solving mindset.
• Ability to cope well under pressure.
• Availability to work weekdays and weekends.

Additional Information

A little more information:

To help you navigate your role, and support your success you will be trained in all front‑of‑house related functions and the safety of the property and people.

By joining us as a Receptionist, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.

Job Type: Full Time

Expected hours: 39 hours per week

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart‑of‑hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.