Front Office Team Leader - Front of House - Jumeirah Carlton Tower

Jumeirah; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury hotel in the UK is seeking a Front Office Team Leader to oversee daily operations and guide the team in achieving organizational goals. The successful candidate will demonstrate problem-solving and leadership skills, ensuring professional guest interactions and effective team management. This role offers a supportive environment with numerous benefits, including competitive salary, healthcare, and opportunities for professional growth and career development.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Colleague discounts on food and beverages

Health care and insurance benefits

Extra holiday for significant birthdays

Responsibilities

• Overseeing daily operations and motivating the team to achieve goals.
• Creating timelines to meet targets and managing task delegation.
• Demonstrating integrity and setting a positive example for the team.
• Ensuring professional and discreet greeting of clients and guests.
• Briefing staff on duties and maintaining duty rosters.
• Preparing reports and maintaining accurate filing systems.

Skills

Problem solving

Leadership and team management skills

Exposure to LQA and Forbes

Experience within Front Office positions within luxury hotels

Project Management Skills

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a Front Office Team Leader to join us at Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• Overseeing the team's daily operations, motivating and guiding them to achieve organizational goals.
• Creating and enforcing timelines to meet targets and delegate tasks effectively.
• Demonstrating compassion, honesty, and integrity in all actions to set a positive example for the team.
• Ensuring all personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Briefing staff on duties before shifts and compile duty rosters, making changes as necessary.
• Preparing reports and maintain appropriate filing systems for accurate record-keeping.

About You

• Problem solving
• Leadership and team management skills
• Exposure to LQA and Forbes
• Experience within Front Office positions within luxury hotels
• Project Management Skills

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty