Front Office Team Leader

Accor; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a Front Office Team Leader to oversee daily operations at the front desk. This role requires strong leadership skills and a focus on delivering excellent customer service. Responsibilities include supervising staff, managing guest check-ins and complaints, and ensuring compliance with hospitality standards. The ideal candidate will have experience in a supervisory customer service role and be proficient in MS Office and hotel management systems. Competitive salary and career growth opportunities are offered.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Supportive team environment

Qualifications

• Previous experience in a front office or customer service supervisory role.
• Strong leadership and team management skills.
• Professional appearance and a welcoming personality.
• Ability to handle pressure, multitask, and problem-solve effectively.

Responsibilities

• Supervise, train, and support front office staff.
• Manage check-in, check-out, reservations, and guest inquiries efficiently.
• Handle customer complaints and resolve issues promptly.
• Ensure compliance with company policies and operational standards.

Skills

Leadership

Customer service

Communication

Multitasking

Problem-solving

Tools

MS Office

Hotel PMS

Job description

Overview

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

About the Role

We are seeking a highly motivated and customer-focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the front office team, maintaining smooth operations, and upholding service excellence.

Key Responsibilities

• Supervise, train, and support front office staff to deliver outstanding customer service.
• Oversee daily operations of the reception/front desk area.
• Manage check-in, check-out, reservations, and guest inquiries efficiently.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor staff performance and provide feedback to encourage development.
• Ensure compliance with company policies, health & safety, and operational standards.
• Assist with scheduling, reporting, and administrative tasks.
• Act as the main point of contact for guests and internal departments.

Requirements

• Previous experience in a front office, reception, or customer service supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and a welcoming personality.
• Ability to handle pressure, multitask, and problem-solve effectively.
• Proficiency in MS Office, hotel PMS
• Flexibility to work shifts including nights, weekends, and holidays as required.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Supportive and dynamic team environment.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.