Front Office Team Leader

IHG Hotels & Resorts; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel chain in London is seeking a Front Office Team Leader to supervise the reception team and provide exceptional guest service. Candidates should have at least 2 years of experience in hotel front office management. Responsibilities include welcoming guests and managing complaints. The role offers a competitive salary of £33,987.20 per annum plus benefits, including holiday pay and professional development opportunities.

Benefits

28 days holiday per year

Wagestream financial wellbeing app

Company sick pay and life insurance

Career development programs

Discounts for hotels and restaurants

Discounts from over 15,000 stores

Qualifications

• At least 2+ years in a hotel front office role, preferably in a supervisory position.
• Extensive knowledge of Opera or a similar PMS.

Responsibilities

• Supervise the reception area and motivate the Reception Team.
• Welcome guests and handle queries and complaints.
• Ensure flawless guest service from Check-In to Check-Out.

Skills

2+ years in hotel front office

Extensive knowledge of Opera or similar PMS

Leadership and motivation skills

Warm and engaging personality

Job description

At InterContinental London Park Lane, we are currently looking for a Front Office Team Leader to join the Reception Team!

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Our Front Office Team Leaders are responsible for day-to-day supervision of the reception area, motivation and inspiring the Reception Team. They lead by example when welcoming guests, dealing with queries and complaints and with making Reservations.

Front Office Team Leaders are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out. Our Front Office Team Leaders should have at least 2+ years in a hotel front office role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

We are committed to offer and provide our Front Office Team Leader with a competitive salary and a large range of benefits:

• £33,987.20 per annum (£16.34 per hour) plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• We provide every employee company sick pay and life insurance.
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.