Front Office Supervisor (Hilton Garden Inn)

Arena Racing Company; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading sports and hospitality organization in Brighton is seeking a Front Office Supervisor. The role involves managing the reception desk, providing exceptional customer service, and overseeing administrative tasks. Candidates should have strong communication skills, previous customer-focused experience, and ideally hotel reception experience. This exciting opportunity offers various work perks and a chance to join a diverse and inclusive team.

Benefits

2 Annual Members passes

Hotel Discounts and Complimentary Golf

Annual leave starting at 22 days

Pension & Group life assurance

Health benefits including 24hr GP

Qualifications

• Experience in a customer-focused industry.
• Ability to deliver high level of customer service.
• Commitment to grooming standards.

Responsibilities

• Manage the reception desk and provide warm service.
• Handle incoming calls and messages.
• Allocate rooms and manage reception funds.

Skills

Customer-focused experience

Hotel reception experience

Positive attitude

Good communication skills

IT proficiency

Education

GCSE level or equivalent

Job description

We are looking for a passionate and knowledgeable Front Office Supervisor.

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Doncaster Racecourse and the Hilton Garden Inn?

Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more.

If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes.

Work Perks of being a Front Office Supervisor with us at ARC…

• 2 Annual Members passes, giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 in line with length of service
• Pension & Group life assurance schemes
• Healthshield – including 24hr GP & EAP
• …and so much more!

About the role:

Supporting the Front Office team the Receptionist role will help manage the reception desk, providing a warm and welcoming service to all guests from arrival to departure, whilst ensuring all administrative work requirements are completed as per Hilton standards.

You will deal with incoming calls, taking of messages, using the online system, setting wake up calls and ‘Do not Disturb’ where appropriate. Allocating rooms correctly and to be able to enter them into the computer system. Handle and be responsible for all monies paid into reception, plus floats ensuring all monies are accounted for and there are no discrepancies. You will also support the F&B team by trying to upsell the restaurant and taking reservation bookings. As well as being a great team player and supporting the wider hotel when necessary.

Please note- Although shifts are predominantly 6am-2.30pm or 2pm-10.30pm, on occasion 10pm-6.30am shifts will be required. This role will require a DBS.

The person we are looking for as a Front Office Supervisor has…

• Previous experience in a customer-focused industry
• Previous experience within a hotel reception is a distinct advantage
• Educated to at least GCSE level or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer serviceExcellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.