Front Office Supervisor & Guest Experience Lead

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 30,000; Full time

Job summary

A global hotel chain located in Westminster is seeking an Assistant Reception Manager to oversee Front Office operations, ensuring high standards and excellent customer service. The ideal candidate will have supervisory experience in Guest Services and a focus on maximizing occupancy and upselling hotel services. Offering a salary of up to £29,120, benefits include extensive holiday, career development opportunities, and substantial discounts.

Benefits

28 days paid holiday

Career development programs through Hilton University

Industry-leading Team Member discounts

Wellbeing programs

Free meals on shift

Qualifications

• Previous supervisory experience in hotel or leisure sectors is essential.
• Strong IT skills and the ability to manage customer relationships.
• Excellent leadership abilities to guide the Front Office team.

Responsibilities

• Oversee the Front Office operation ensuring high standards.
• Maximise room occupancy using upselling techniques.
• Monitor and train the Front Office team on standards and policies.

Skills

Supervisory experience in Guest Services

High level of IT proficiency

Leadership and communication skills

Commercial awareness and sales capabilities

Job description

A global hotel chain located in Westminster is seeking an Assistant Reception Manager to oversee Front Office operations, ensuring high standards and excellent customer service. The ideal candidate will have supervisory experience in Guest Services and a focus on maximizing occupancy and upselling hotel services. Offering a salary of up to £29,120, benefits include extensive holiday, career development opportunities, and substantial discounts.