Front Office Supervisor

Hilton Worldwide, Inc.; Reading; On-site; GBP 26,000; Full time

Job summary

A leading hotel chain in Reading is looking for a Front Office Supervisor to oversee front office activities and ensure exceptional guest experiences. Key responsibilities include managing front desk operations, training team members, and handling guest inquiries. The ideal candidate should have previous front office experience, strong communication skills, and a passion for service excellence. This is a fixed-term contract for 1 year offering competitive salary and benefits.

Benefits

Annual Salary of £25750 plus incentives

Uniform provided

Free and healthy meals when on duty

Career development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days including bank holidays

Discounted dental and health cover

Free Parking

Guest Experience Day after probation

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team have a current knowledge of hotel products and services.
• Manage Guest requests, inquiries, and complaints promptly and completely.

Skills

Front Office experience in the hotel, leisure, and/or retail sector

Strong commercial/business awareness

Calm, organized work ethic

Excellent supervisory, inter-personal, and communication skills

Passion for delivering exceptional levels of Guest service

Job description

Job Description - Front Office Supervisor (HOT0C16U)

Job Description

Job Number:

Front Office Supervisor (HOT0C16U)

Work Locations

Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed to delivering exceptional guest experiences and unconditional talent development through innovation and creative thinking.

Benefits

• Annual Salary of £25750 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing.
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

Please note that this is a fixed-term contract for 1 year

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions.

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office